ITS Field Operations Technician

DeKalb Health; New York (NY); On-site; USD 65,000 - 71,000; Full time

Benefits offered by this job

401(k) plan

ESOP

Medical/dental/vision plans

Paid time off

Job summary

Greenman-Pedersen, Inc. (GPI) seeks an ITS Field Operations Technician to support the JTMC and NYSDOT efforts across the NYC metro area.

The role focuses on monitoring ITS assets, reliable field performance, and incident verification to ensure traveler information and traffic management systems run smoothly. The position requires night shifts (10 PM–6 AM), field inspections, and close collaboration with agency staff.

Qualifications

• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and computer-based applications.
• Strong organizational, analytical, and problem‑solving abilities.

Responsibilities

• Monitor ITS equipment and infrastructure across the NYC metro area.
• Conduct field inspections and verify VMS readability and illumination.
• Identify deficiencies and report findings to leadership.
• Prepare monthly inspection reports and maintain asset inventories.
• Assist NYSDOT/JTMC staff with field investigations and surveys.
• Travel throughout the NYC metropolitan region to support operations.

Skills

Communication skills

Analytical skills

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

SharePoint

Microsoft Teams

Excel

Outlook

Job description

• Location 1,Long Island City, NY, 11101,United States
• Base Pay $65,000.00 - $70,500.00 / Year

Join GPI and help keep one of the nation's busiest transportation networks moving safely and efficiently.

GPI is seeking an ITS Field Operations Technician to support the New York State Department of Transportation's Joint Transportation Management Center (JTMC). In this highly visible role, you will serve as the field representative for Intelligent Transportation Systems (ITS) infrastructure throughout the New York City metropolitan area, helping ensure critical transportation technology remains operational, reliable, and responsive to the needs of the traveling public.

This position offers a unique opportunity to work at the intersection of transportation operations, field technology, incident management, and infrastructure maintenance while supporting a mission that directly impacts millions of motorists every day.

GPI is a multi-discipline engineering firm providing planning, design, and construction services for transportation infrastructure and building system projects throughout the United States for over 50 years. Ranked in the Top 100 Firms by Engineering News Record, GPI is a forward-thinking, innovative firm with a culture committed to excellence and fosters staff empowerment. For more information, visit: www.gpinet.com

What You'll Do:

As an ITS Field Operations Technician, you will play a key role in monitoring, inspecting, and supporting transportation technology assets throughout the region.

• Field Operations Support - Night Shift 10 PM to 6 AM.
• Conduct daytime and nighttime drive‑by inspections of ITS equipment and infrastructure.
• Verify the appearance, readability, and illumination of Variable Message Signs (VMS).
• Identify equipment deficiencies and operational issues and report findings to project leadership.
• Prepare monthly inspection reports documenting asset conditions and performance.
• Maintain inventories of ITS field assets used for traffic management and traveler information services.
• Respond to roadway incidents and provide field verification when events are not visible through traffic cameras.
• Assist NYSDOT and JTMC staff with field investigations, surveys, and special operational requests.
• Travel throughout the NYC metropolitan region in support of transportation operations.
• T echnical & Maintenance Support
• Monitor ITS maintenance activities to ensure timely completion and quality performance.
• Track and follow up on trouble tickets, work orders, invoices, and operational documentation.
• R eview maintenance and construction activities affecting ITS infrastructure.
• Verify completed work meets operational requirements and quality standards.
• I nvestigate and document damage to ITS assets resulting from vehicle crashes or other incidents to support cost recovery efforts.

What We're Looking For:

Minimum Qualifications:

• High School Diploma or equivalent.
• Night Shift 10 PM to 6 AM
• Valid driver's license with the ability to travel throughout the NYC metropolitan area.
• Ability to work outdoors in varied weather, roadway, and traffic conditions.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and computer-based applications.
• Strong organizational, analytical, and problem‑solving abilities.

Preferred Qualifications:

• Experience supporting transportation operations, traffic management, infrastructure maintenance, or related field services.
• Familiarity with Intelligent Transportation Systems (ITS) equipment and field technologies.
• Knowledge of the New York City transportation network.
• Ability to work independently and effectively manage multiple priorities.
• Excellent interpersonal and customer service skills.
• Demonstrated ability to collaborate with agency personnel, contractors, and stakeholders.

Requirements

• Maintain a valid driver's license with a clean motor vehicle report (MVR) for final consideration
• Read, write, and understand plans and directions given in the English language
• Basic computer skills with the ability to create and edit Microsoft Word and Excel documents, create Outlook emails and utilize SharePoint and Microsoft Teams to communicate with other team members
• Able to traverse a construction job site consisting of uneven ground varying in height and consistency of material, with a variation of elevation 19" or less (mud, gravel, rutted ground, etc.)
• Able to climb and leave a ladder to a platform varying from 6' to 20' r
• Able to wear GPI required PPE, i.e., hard hats, safety vest, work boots, and/or safety glasses/goggles while working
• Able to move equipment or inspection specimens weighing up to 50 pounds

Summary

GPI offers excellent benefits, including a 401(k) plan, ESOP, medical/dental/vision plans, paid time off, and more. GPI is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. D/V

Notice To Third‑Party Agencies

GPI does not accept unsolicited resumes from recruiters and/or agencies. Any staffing employment agency, person, or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of GPI and has the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.

GPI will not pay a placement fee unless the agency or recruiter has a signed contract with GPI's Corporate Human Resources department in advance of submitting a candidate for consideration. Staffing/employment agencies must submit applicants to the designated GPI recruiter to be eligible for a placement fee. Verbal and written approvals will not be considered a valid contract for service.

Work Authorization

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one that is subject to U.S. law). Verification of employment eligibility will be required at the time of hire. Visa sponsorship is typically not available for entry‑level positions. GPI participates in E-Verify. Know your Right to Work.

Email Communications

Thank you for your interest in Greenman-Pedersen, Inc. (GPI). By applying, you may receive periodic email notifications about career opportunities. These communications are designed to keep you informed of new and exciting openings across our organization. You can opt out of these notifications at any time.