ITS Epic Analyst III - ITS Provider OpEx - Full Time - Days - Remote

ProMedica; Toledo (OH); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Toledo, Ohio is seeking an ITS Epic Analyst III to support and maintain clinical software applications. The role involves planning, testing, training, and communication with technical teams and users. Candidates should have strong interpersonal skills and relevant experience in healthcare IT. Epic Certification is required within three months of hiring. This full-time position includes on-call duties and may require travel.

Qualifications

• 3-5 years of relevant experience in clinical software applications.
• Epic Certification required within three months of first class.

Responsibilities

• Participates in designing application infrastructure and hardware requirements.
• Plans implementations and upgrades of clinical systems.
• Monitors system performance and supports 24/7 on-call rotation.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving

Task Management

Effective Communication

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Job description

ITS Epic Analyst III - ITS Provider OpEx - Full Time - Days - Remote - (93562)

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Job Title

ITS Epic Analyst III - ITS Provider OpEx - Full Time - Days - Remote

Category

Information Technology

Organizational Unit

Location

Job Description

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

The ITS Epic Analyst – Rev Cycle/HIM/Access reports directly to the Lead/Supervisor/Manager/Director and has no direct reports.

POSITION SUMMARY

The analyst is responsible for maintenance/support, and evaluation of existing or new functionality related to assigned applications. The role involves contributing to and participating in the selection, design, implementation, maintenance, and support of assigned software applications, serving as a mentor for less experienced IT staff.

ACCOUNTABILITIES

1. Planning/Design: Participates with technical teams and vendors for designing application infrastructure, hardware, storage, network requirements, security, integrations, viewing, and workflow.
2. Development/Build: Plans implementations and upgrades of clinical systems.
3. Testing: Ensures adequate testing, quality assurance, and documentation of changes. Creates and reviews test scripts to reflect workflow solutions.
4. Training/Certifications: Transfers knowledge, trains IT staff and end-users, maintains documentation, and supports training teams. Maintains required certifications.
5. Implementation: Handles activities like analysis, development, implementation, modification, and installation of low complexity systems, following documented procedures.
6. Communication: Creates project plans, participates in meetings, communicates with customers and team members, and attends scheduled meetings.
7. Maintenance/Support: Monitors system performance, plans decommissioning of applications, ensures solutions are cost-effective and compliant, supports 24/7 on-call rotation, and may require travel.
8. Other duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS

• Skills: Progressive knowledge of clinical software applications and healthcare operations, strong motivation, interpersonal, and organizational skills.
• Experience: 3-5 years of relevant experience.
• Certification: Epic Certification in primary application within three months of first Epic class; maintenance of certification is mandatory.

PREFERRED QUALIFICATIONS

• Education: Bachelor’s degree or 3 years' experience in IT.
• Skills: IT background, effective communication, interpersonal skills, task management, problem-solving, project management, proficiency in Word, Excel, PowerPoint, technical support background.
• Experience: 5-7 years in business or healthcare settings.
• Certification: Epic certification.

WORKING CONDITIONS

Includes standard physical demands and no PPE requirements. May involve travel and on-call duties, including weekend rotations.

The list of accountabilities is not exhaustive and may evolve.

About ProMedica

ProMedica is a mission-based, not-for-profit healthcare organization headquartered in Toledo, Ohio. For more information, visit www.promedica.org/about-promedica.

EEO Statement

Qualified applicants will be considered regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories. Accommodations are available upon request.

Additional Details

• Employee Exemption Status: Exempt
• Job Type: Full Time
• Shift: Days, 8 hours
• On-call: Every 7th weekend and alternate weekdays