ITM Express Teller (PT)

Red River Credit Union (RRCU); Texarkana (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Red River Credit Union (RRCU) seeks an ITM Express Teller in Texarkana, TX to assist members with transactions through the ITM.

You will deliver friendly service, explain ITM operations, and balance transactions while supporting daily ITM/ATM functions.

This role requires dependable attendance, professional appearance, and a willingness to work extended hours as needed.

Qualifications

• Experience in a financial institution or credit union as teller or member service.
• High school diploma or equivalent, college preferred.
• Competent with basic computer systems and ITM/ATM tech.
• Comfortable on camera and able to communicate clearly.
• Professional demeanor and reliable attendance.

Responsibilities

• Provide superior member service and accurate posting of transactions.
• Educate members on ITM usage and handle deposits, withdrawals, and cash entries.
• Balance transactions daily and ensure seamless member interactions.
• Coordinate with Express Central and supervisor for approvals and exceptions.
• Maintain knowledge of RRCU products and cross-sell when appropriate.
• Ensure ITM/ATM reconciliations and compliance with CTR requirements.
• Adhere to all policies and perform other duties as assigned.

Skills

Exceptional communication skills

Comfortable on camera

Customer service excellence

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

ITM/ATM hardware/software

Job description

Reports To

Express Teller Supervisor and/or Director of Express ATM & ITM Services

Position Title

ITM Express Teller

Basic Function

Responsible for assisting members with financial transactions and functions through the ITM.

Responsibilities

• Responsible for maintaining superior and personable member service; comfortable in front of a camera, reliable in their attendance; accurately post transactions; maintain a professional demeanor; greet members in friendly-welcoming manner; attentive to member transactional needs; cooperative with members, co-workers, and management; look for opportunities to surprise members by exceeding their expectations and making them feel important.
• Responsible for patiently educating and instructing members on how to operate the ITM.
• Responsible for assisting members with deposits, withdrawals, check entries, and cash withdrawals along with other functions through the ITM. Accurately post and balance transactions on multiple platforms daily while making the member interaction seamless.
• Responsible for overall functions of Express Central. Appropriately submit for supervisor approval insurance checks, endorsements, suspicious items, check hold exceptions and large transaction amounts.
• Work collaboratively with staff, branches, and departments in the best interest of serving members effectively and efficiently.
• Responsible for maintaining an in-depth knowledge of RRCU products and services to provide information and answer member questions. Cross-sell products and services as appropriate.
• Ensures proper reconciliation within the ITM platform and personal drawer.
• Responsible for compliance with regulatory and CTR requirements.
• Aware and attentive to suspicious situations or potential fraudulent items. Takes the lead in handling difficult situations and/or members.
• Responsible for reporting issues or problems within the ITM/ATM fleet. Maintains a working understanding of operations and functionality of the hardware and software.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

Qualifications

• One year or more of experience in a financial institution or a credit union, working in a teller or member service position.
• High school diploma or the equivalent, with some college preferred.
• Competent computer skills and use of standard office equipment, ITM/ATM hardware/software.
• Comfortable on camera.
• Possess exceptional communication skills.
• Must be able to communicate with members and employees regarding services, policies, and procedures.
• Exemplifies a professional demeanor. Must be friendly, helpful, attentive, and reliable.
• Ability to meet, speak, and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• Must be organized, accurate and proficient in preforming job duties.
• Willing to work extended hours, weekends, and some holidays.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment, some lifting, not to exceed 25 pounds, long periods of sitting, and work-related stress.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.