ITIL Service Desk Manager_VOIP_Cisco exp_W2

360 IT Professionals Inc.; Cambridge (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading technology company is seeking an ITIL Service Desk Manager to ensure exceptional customer service levels globally. This role involves managing service desk operations in Cambridge, MA, requiring a bachelor's degree and significant experience in a related field, along with ITIL expertise.

Qualifications

• 5-8 years of related technical and managerial experience in a Service desk or similar environment.
• Strong understanding of ITIL practices.
• Excellent customer service skills.

Responsibilities

• Deliver high levels of customer service quality and availability across the globe.
• Manage service desk operations effectively.

Skills

Customer Service

ITIL

Problem-Solving

Education

Bachelor's degree in Computer Science or related field

Job description

• Contract

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.

Qualifications

Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.