ITIL Certified Configuration Manager-Local to Austin TX-Onsite-Hybrid work

Jobs via Dice; Austin (TX); Hybrid; USD 80,000 - 100,000; Part time

Job summary

A tech firm is seeking an ITIL Certified Configuration Manager in Austin, TX, for a hybrid role. The candidate will oversee configuration management processes, ensuring compliance while leveraging advanced knowledge of ITIL principles and CMDB platforms. This position requires local candidates with relevant experience and certifications.

Qualifications

• 5 years of advanced knowledge in ITIL configuration management principles.
• Experience in CMDB platforms like BMC Helix or ServiceNow.
• 3-5 years as Configuration Manager or similar role overseeing IT Service Management processes.

Responsibilities

• Oversee configuration management process and ensure documentation accuracy.
• Perform regular configuration audits for compliance with standards.
• Manage configuration changes and coordinate with IT teams.

Skills

Problem-solving

Critical thinking

Attention to detail

Education

ITIL 4 Foundation certification

Tools

BMC Helix

ServiceNow

Atlassian

Job description

ITIL Certified Configuration Manager-Local to Austin TX-Onsite-Hybrid work

ITIL Certified Configuration Manager-Local to Austin TX-Onsite-Hybrid work

3 days ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Digerati Systems Inc, is seeking the following. Apply via Dice today!

ITIL Certified Configuration Manager

Duration: 280 hours.

The primary work location(s) will be at Austin, TX 78751.

The working position is Hybrid - On Site and Telework

Position will be 3 days remote with 2 days (Tuesdays and Thursdays) required to be onsite at the location listed above.

Program will only accept LOCAL ONLY candidates for this position.

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy

Ii. Candidate Skills And Qualifications

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years Required/Preferred Experience

5 Required Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.

5 Required Excellent problem-solving and critical thinking skills and a strong attention to detail.

5 Required Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.

4 Required Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.

4 Required Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.

4 Required 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.

4 Required ITIL 4 Foundation certification.

III. TERMS OF SERVICE

Services are expected to start 07/21/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 280 hours.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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