Item Processing Support

Smbonline; Carthage (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Life Insurance

Snack/Drink Room

Employee Discounts

Job summary

Our Community Bank in Carthage, Missouri is seeking an Item Processing Support to help ensure daily item processing is accurate, timely, and consistent. This back-office role supports core functions that keep customer transactions moving smoothly.

You will work onsite on a Monday-Friday schedule with a Saturday rotation, performing tasks such as printing letters, scanning deposits, and providing backup for keying. Training is provided and you will report to management on production quality.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong attention to detail and reliability; multitasking ability.
• Clear written and verbal communication.
• Working knowledge of internet/mobile banking products and basic office equipment.
• Trustworthiness and sound judgment.

Responsibilities

• Print and handle daily letters/notices.
• Scan and index deposit documentation.
• Provide backup for proof and teller keying.
• Operate postage machine and assist with routine maintenance.
• Monitor and report unusual banking activity.
• Complete available training; perform other duties as assigned.

Skills

Customer service experience

Attention to detail

Reliability

Clear written and verbal communication

Internet/mobile banking knowledge

Trustworthiness and sound judgment

Education

High school diploma or equivalent

Tools

Basic office equipment

Job description

Our Community Bank

Founded in 1979, we are proud to be the largest locally owned community bank in Southwest Missouri. It all began in Carthage, Missouri, when Garry Denney, along with seven other people, decided to start a new bank. We now have 11 full-service branches, a home loan center and more than 40 ATMs to serve our customers. But most important, we have a friendly team who are committed to helping our customers reach their financial dreams.

Position Summary

The Item Processing Support role helps ensure daily item processing work is completed accurately, consistently, and on time. This position supports core back-office functions that keep customer transactions moving smoothly.

Key responsibilities include printing and handling daily letters/notices; scanning and indexing deposit documentation; providing backup for proof/teller keying and postage machine operation; assisting with routine departmental maintenance tasks; monitoring and promptly reporting unusual banking activity to management; completing available training; and performing other department-related duties as assigned.

Required qualifications/skills:

• - High school diploma or equivalent
• - Customer service experience
• - Strong attention to detail, reliability, and ability to multitask
• - Clear written and verbal communication
• - Working knowledge of internet/mobile banking products and basic office equipment
• - Trustworthiness and sound judgment

A Typical Workday

You’ll work onsite in Carthage, Missouri on a Monday-Friday schedule with a Saturday rotation. Your day is structured around production deadlines and careful documentation, with time set aside to review work for completeness and accuracy. You’ll coordinate with teammates when priorities shift, keep clear notes for handoffs, and follow established procedures to maintain consistent quality. As questions come up, you’ll elevate items appropriately and use training resources to strengthen your understanding of processes and systems. The pace is steady and detail-focused, with a clear finish line each day.

Your Total Rewards

Southwest Missouri Bank offers a Competitive Salary and a benefits package that includes Medical, Dental, and Vision coverage; Life Insurance; a Flexible Spending Account (FSA); and a 401(k) to support long-term savings. You’ll also receive Paid Time Off, plus practical extras such as a Snack/Drink Room and Employee Discounts.