Item Processing - Item Processing Representative

Golden-1-Credit-Union; Manlove (CA); Hybrid; USD 60,174,000 - 61,606,000; Full time

Job summary

Golden 1 Credit Union is seeking an Item Processing Representative in Sacramento, CA. This hybrid role handles a variety of financial transactions, ensuring accuracy and compliance while delivering excellent service to members and branches.

Responsibilities include processing checks, deposits, bill pay, and related items, using item processing systems, and researching discrepancies. The ideal candidate has at least 1 year in cash management or customer service within financial services.

Qualifications

• 1+ year of experience in cash management or financial services.
• 1+ year of customer service experience.
• Experience in item processing or related financial roles preferred.

Responsibilities

• Receive and process checks, deposits, bill pay, and related items.
• Use item processing systems to ensure accuracy and timely completion of transactions.
• Review processed transactions to identify and correct errors.
• Perform data entry to maintain financial records with high accuracy.
• Maintain retention and storage of ATM and remittance work.
• Review deposit reporting aligned with Regulation CC for ATM and mobile deposits.
• Respond to member, branch, and department inquiries promptly and accurately.
• Validate and verify information to minimize processing errors.
• Deliver exemplary service to members, branches and staff with efficiency and courtesy.
• Organize and prioritize multiple tasks while maintaining attention to detail.
• Collaborate with fraud prevention to enhance security protocols.

Skills

Cash management

Customer service

Item processing

Regulatory compliance

Education

High School Diploma or GED

Job description

Job Title: Item Processing Representative

Status: Non-exempt

Reports to: Supervisor - Item Processing Ops

Department: Item Processing

Job Code: 11653

Pay Range: $21.00 - $21.50 Hourly

Location: Hybrid in Sacramento, CA

WHO WE ARE:

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:

You are a detail-oriented and analytical professional who thrives in a fast-paced processing environment where accuracy matters. You excel at managing financial transactions, researching and resolving discrepancies, and maintaining compliance with regulations and internal procedures. With a strong commitment to quality, service, and teamwork, you help ensure the secure and efficient processing of member transactions while supporting the operational excellence of the Credit Union.

WHAT YOU'LL DO:

• Receive and process a variety of financial transactions, including checks, deposits, bill pay and other related items made through mail, mobile or ATM channels.
• Utilize item processing systems and tools to ensure accurate and timely completion of transactions.
• Conduct thorough reviews of processed transactions to identify and correct errors or discrepancies.
• Perform data entry tasks with a high level of accuracy to maintain the integrity of financial records.
• Maintenance of retention and storage of the ATM and Remittance work.
• Daily review of deposit reporting aligned with Regulation CC for ATM and Mobile deposits.
• Conduct through research and promptly respond to inquiries from members, branches, and departments.
• Validate and verify information to minimize errors in transaction processing.
• Deliver exemplary service to members, branches, and other department staff with efficiency and courtesy.
• Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented.
• Collaborate with the fraud prevention team to enhance security protocols and minimize risks associated with fraudulent activities.
• Maintain thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Ensure compliance with established policies, procedures, and regulatory requirements.
• Provide additional support throughout the department and perform other tasks and duties assigned as needed to maintain daily operations.

QUALIFICIATIONS AND PREFERENCES:

• H.S. Diploma or General Education Degree (GED) required
• 1+ years experience with cash management or financial industry required
• 1+ years experience with customer service required
• Previous experience in item processing or related financial roles is preferred preferred

WHY JOIN US:

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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