Italian Speaking Customer Service for Pharmaceuticals industry

Mercier Consultancy Europe; Kentucky; Remote; USD 40,000 - 55,000; Full time

Job summary

A pharmaceutical consultancy is seeking an Italian Speaking Customer Service Agent to provide outstanding support to Italian-speaking clients. You'll manage inquiries, ensure compliance with industry regulations, and assist customers with product information and orders. Ideal candidates will have strong communication skills and experience in customer service. The position offers competitive salary, performance bonuses, and fully paid training including relocation support.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifications

• Experience in customer service, preferably in the healthcare or pharmaceuticals sector.
• Ability to handle multiple inquiries and tasks efficiently.
• Willingness to work flexible hours, including weekends and holidays, if required.

Responsibilities

• Provide high-quality customer service in Italian for inquiries related to pharmaceutical products and services.
• Manage customer concerns and complaints effectively while adhering to industry regulations.
• Collaborate with internal teams to resolve customer issues promptly.

Skills

Fluency in Italian

Strong communication skills

Customer care focus

Job description

Mercier Consultancy Bulgaria is seeking an Italian Speaking Customer Service Agent to join our Pharmaceuticals Department. In this crucial role, you will provide outstanding support to our Italian-speaking clients in the pharmaceuticals industry. Your responsibilities will include handling inquiries related to our pharmaceutical products, addressing customer concerns, and ensuring compliance with industry regulations. If you have a background in customer service, an interest in the healthcare sector, and excellent communication skills, we would love to welcome you to our team.

Responsibilities

• Provide high-quality customer service in Italian for inquiries related to pharmaceutical products and services.
• Assist customers with product information, orders, and returns.
• Manage customer concerns and complaints effectively while adhering to industry regulations.
• Document customer interactions accurately for compliance and quality control.
• Collaborate with internal teams to resolve customer issues promptly.
• Stay updated on pharmaceutical regulations and product updates to provide informed support.
• Gather customer feedback to improve service quality and product offerings.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in the healthcare or pharmaceuticals sector.
• Strong communication and interpersonal skills with a focus on customer care and compliance.
• Ability to handle multiple inquiries and tasks efficiently.
• Familiarity with customer service software or CRM systems is advantageous.
• Detail-oriented with problem-solving abilities.
• Willingness to work flexible hours, including weekends and holidays, if required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...