Italian Speaking Customer Service For Online Streaming Service - Paid Relocation

Mercier Consultancy Europe; Kentucky; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading consultancy firm is seeking an Italian Speaking Customer Service Agent for their Online Streaming Service, offering paid relocation to Greece. You will assist customers with inquiries, account management, and technical issues while focusing on exceptional user experience. In return, you will receive competitive salary, performance bonuses, and health insurance benefits.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, especially in the media or technology sectors preferred.
• Strong communication skills with a customer-focused approach.
• Technical aptitude and ability to troubleshoot software-related issues.
• Familiarity with customer service software or CRM systems is a plus.
• Detail-oriented and capable of handling multiple inquiries efficiently.

Responsibilities

• Deliver top-quality customer service in Italian for inquiries related to the online streaming service.
• Assist customers with account setup, subscription queries, and billing issues.
• Troubleshoot technical problems and provide clear guidance for resolution.
• Educate users on platform features, new content, and navigation.
• Document customer interactions accurately to maintain comprehensive records.
• Work closely with technical support teams to ensure timely issue resolution.
• Gather customer feedback to help improve service quality and user experience.

Skills

Fluency in Italian

Fluency in English

Strong communication skills

Technical aptitude

Customer-focused approach

Job description

Overview

Mercier Consultancy is excited to offer a unique opportunity for an Italian Speaking Customer Service Agent for our Online Streaming Service. This position comes with the added benefit of paid relocation to beautiful Greece. In this role, you will assist Italian-speaking customers by addressing their inquiries related to our streaming platform, guiding them through account management, technical issues, and content navigation. If you are passionate about entertainment, technology, and providing exceptional customer experiences, we encourage you to apply!

Responsibilities

• Deliver top-quality customer service in Italian for inquiries related to our online streaming service.
• Assist customers with account setup, subscription queries, and billing issues.
• Troubleshoot technical problems and provide clear guidance for resolution.
• Educate users on platform features, new content, and navigation.
• Document customer interactions accurately to maintain comprehensive records.
• Work closely with technical support teams to ensure timely issue resolution.
• Gather customer feedback to help improve service quality and user experience.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, especially in the media or technology sectors is preferred.
• Strong communication skills with a customer-focused approach.
• Technical aptitude and ability to troubleshoot software-related issues.
• Familiarity with customer service software or CRM systems is a plus.
• Detail-oriented and capable of handling multiple inquiries efficiently.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...