Italian Speaking Customer Service for Online Retail Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 55,000; Full time

Job summary

A customer service firm is seeking an Italian Speaking Customer Service Representative to enhance customer satisfaction for their online retail platform. The role involves assisting Italian-speaking customers with inquiries, processing orders, and resolving issues. Ideal candidates should be fluent in Italian and English with strong customer service skills. The position offers a fully paid relocation package and additional benefits.

Benefits

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Monthly Performance Bonus

Free Greek Course

Qualifications

• Fluency in Italian and English, with strong communication skills.
• Previous experience in customer service, particularly in online retail is preferred.
• Able to handle multiple inquiries in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service in Italian through phone, email, and chat.
• Process orders, returns, and exchanges efficiently.
• Document customer interactions thoroughly in the CRM system.

Skills

Fluency in Italian

Fluency in English

Customer service skills

Problem-solving mindset

Organizational abilities

Interpersonal skills

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Service Representative for our Client's Online Retail Department. In this vibrant entry level position, you will provide exceptional support to our Italian-speaking customers, helping them navigate our online retail platform and assist with their shopping needs.

Your fluency in Italian will be crucial as you respond to inquiries about product availability, processing orders, handling returns, and addressing any concerns customers may have. As part of our dedicated team, you will play a significant role in enhancing customer satisfaction and driving the success of our online retail services.

Responsibilities

• Deliver outstanding customer service in Italian through various channels including phone, email, and chat
• Assist customers with inquiries about products, order status, and online shopping policies
• Process orders, returns, and exchanges efficiently while maintaining accurate records
• Collaborate with internal teams to resolve customer issues and ensure timely solutions
• Document customer interactions thoroughly in our CRM system
• Gather feedback from clients to inform improvements in our online retail offerings
• Stay updated on the latest product launches and promotions to effectively assist customers

• Fluency in Italian and English, with strong communication and interpersonal skills
• Exceptional customer service skills and a problem-solving mindset
• Previous experience in customer service, particularly in online retail or e-commerce, is preferred
• Able to handle multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Passion for online shopping and commitment to providing a positive customer experience
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...