Italian-Speaking Back Office Gaming Support - Work from Home in Bulgaria

Mercier Consultancy; United States; Remote; USD 14,000 - 21,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Health insurance

Competitive benefits

Job summary

Mercier Consultancy in Bulgaria is seeking an Italian-speaking Back Office Gaming Support Agent to provide administrative and operational support for online gaming platforms. You will review player accounts, verify documents, investigate transactions, and respond to customer enquiries in Italian to ensure a safe, secure gaming experience.

Full, paid training is provided. Relocation assistance is available for candidates living abroad.

Qualifications

• Italian language level C1/C2 required (written and spoken).
• High level of English required for coordination and inquiries.
• EU passport or Bulgarian work permit required for relocation.

Responsibilities

• Review player accounts and verify documents.
• Investigate transactions and resolve account-related issues.
• Monitor compliance procedures and respond to Italian-language enquiries.

Skills

Italian language (C1/C2)

English language (fluent)

Job description

Location:Bulgaria (Relocation Opportunity Available)

Job Type:Full-Time (40 hours per week)

Description:An Italian-speaking Back Office Gaming Support Agent provides administrative and operational support for online gaming platforms. The role involves reviewing player accounts, verifying documents, investigating transactions, resolving account-related issues, monitoring compliance procedures, and responding to customer enquiries in Italian, ensuring a safe, secure, and positive gaming experience.

Full, paid training is provided.

Why ChooseBulgaria?

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country’s charming smaller cities, you’ll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighbouring European destinations. Bulgaria’s welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

• You must have a C1/C2 level ofItalian, both written and verbal, and a high level of English.
• Your native language and nationalitymustbe clearly listed in your C.V. and/or Cover Letter.
• You must have a valid EU passport, or valid Bulgarian work permit.
• You must be either living in Bulgaria, or willing to relocate there. We offer a relocation package for successful candidates living abroad.

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses