Italian Customer Service positions for Imperial Brands

TP Greece; Germany (OH); Hybrid; USD 23,000 - 35,000; Full time

Job summary

A leading customer service firm is looking for talented individuals to join their team in Greece. You will assist customers with inquiries about new products, provide technical support, and excel in customer experience. Candidates must be fluent in Italian and have good English skills, along with a high school diploma. Benefits include relocation support, competitive salary, and extensive training.

Benefits

Complete relocation support

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Fully remunerated training

Free online Greek language courses

Great working environment

Qualifications

• High school diploma or equivalent.
• Excellent knowledge of Italian (both verbal and written).
• Good English language skills.
• Computer literacy (MS Windows, Internet applications, etc.).
• A positive mindset and pleasant personality.
• Willingness to train and learn new skills.
• Accountability when handling sensitive information.
• Previous working experience in a similar customer service position is an advantage.

Responsibilities

• Handle incoming calls, chat, social media & email communications.
• Resolve customer inquiries and provide support.
• Advise about products via outbound calls.
• Guide customers for purchases through the online store.
• Stay updated on new products and policies.
• Provide excellent customer experience.

Skills

Excellent knowledge of Italian

Good English language skills

Computer literacy

Positive mindset

Willingness to train

Education

High school diploma or equivalent

Job description

Overview

Be part of our Customer Service team for the brand’s new products, blu™, PULZE & iD.

Teleperformance Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Job Description

• Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iD
• Resolve customer inquiries, provide support on technical issues, as well as product information
• Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD products
• Guide customers for purchases through the online store
• Stay up to date on new products, marketing initiatives, and policy/regulatory changes
• Provide excellent customer experience

Prerequisites

• High school diploma or equivalent
• Excellent knowledge of Italian (both verbal and written)
• Good English language skills
• Computer literacy (MS Windows, Internet applications, etc.)
• A positive mindset and pleasant personality
• Willingness to train and learn new skills, integrity, and passion for learning
• Accountability when handling sensitive information
• Previous working experience in a similar customer service position will be considered as an advantage

What we offer

• Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• A career path within a company of more than 12,000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

Find out more!

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