IT3630 Analyst – Tech Support

Ally; Detroit (MI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Time off

401K with match

Education assistance

Tuition reimbursement

Employee stock purchase plan

Financial coaching

Health, dental, vision insurance

Life insurance

Disability insurance

Well-being program

Employee discounts

Relocation assistance

Signing bonus / equity

Job summary

Ally Financial is seeking an experienced IT Help Desk professional to serve as a second level of contact for end-user support issues. The role covers applications, desktop products, and client services, with escalation to higher level staff as needed.

The position emphasizes strong customer communication, technical knowledge, and adherence to policy, with a focus on work-life balance and comprehensive Total Rewards. On-site work in Detroit is possible with flexible options depending on role.

Qualifications

• 1+ years of experience in end-user support or related roles.
• Bachelor's degree in Computer Science, Information Systems, or related field preferred.
• Knowledge of applications and hardware support issues and solutions.
• Ability to communicate with internal and external customers regarding issues resolution.

Responsibilities

• Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects.
• Applies knowledge of company policies and standard practices to resolve problems.
• Analyzes issues and uses judgment to make decisions.
• Escalates non-standard problems or issues.

Skills

1+ years experience

Customer communication

Support knowledge

Education

Bachelor's degree in Computer Science / Information Systems or related field

Job description

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Serves as a second level of contact for end-user support issues for internal or external end-user support customer issues. Will participate in supporting customers on standard technical issues relating to applications and desktop products, and client services products. Escalates complex issues to higher level staff.

The Work Itself

• Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects.
• Applies knowledge of company policies and standard practices to resolveproblems.
• Analyzes issues and uses judgment to make decisions.
• Escalates non-standard problems or issues.

The Qualifications We’re Looking For

• 1+ years of experience preferred.
• Bachelor's degree in Computer Science, Information Systems, or other relevant field of study preferred.
• Knowledge of standard support issues and solutions related to applications and hardware.
• Ability to communicate with internal and external customers regarding issues resolution.

Minimum Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$55,000.00 - $95,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.