IT Writer & Communications Specialist

Yoh Services LLC; Boston (MA); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh Services LLC in Boston is seeking an IT Writer & Communications Specialist to lead strategic change communications as the university undergoes digital transformation. You will translate complex IT changes into clear, actionable messaging that informs, educates, and motivates faculty, staff, and students through major system implementations and process improvements.

As the communications bridge between technical teams and end users, you will craft targeted content for web, email, signage, and

Qualifications

• Substantial experience in marketing or communications, preferably in higher education or technology.
• Exceptional written and verbal communication with ability to tailor messaging for different audiences.
• Strong technical aptitude to understand complex systems, processes, and concepts.
• Project collaboration experience with cross-functional teams including technical staff and leadership.
• Change communication experience or strong interest in guiding organizational transitions.
• Advanced Microsoft Office skills including Word, SharePoint, Excel, Teams, and Outlook.
• Self-directed work style with strong project management abilities and attention to detail.
• Adaptability in fast-paced, changing environments with shifting priorities.

Responsibilities

• Develop comprehensive communication plans for IT projects to guide stakeholders through changes.
• Collaborate with technical teams, project managers, leadership, and stakeholders to understand impacts.
• Translate complex IT concepts into accessible messaging for diverse audiences.
• Create training materials, FAQs, and resources to help users adopt new systems.
• Coordinate multi-channel communication campaigns and ensure consistent messaging.

Skills

Marketing experience

Exceptional writing

Technical aptitude

Project collaboration

Change communication

MS Office

Self-directed

Adaptability

Tools

WordPress

Contentful

Email marketing

SharePoint

Teams/Outlook

Excel

PowerPoint

Job description

IT WRITER & COMMUNICATIONS SPECIALIST - ONSITE IN BOSTON

• 3 month temp position (potential to extend)
• onsite in Boston
• $50/hr on W2

*Candidates must be able to work directly on a W2 without sponsorship. No C2C!!!

Job Summary

Information Technology Services (ITS) is seeking a dynamic IT Writer and Communications Specialist to drive Northeastern's digital transformation forward. In this pivotal role, you'll be the strategic communications leader who transforms complex technology changes into compelling narratives that inspire and empower our university community. You'll craft communication strategies that don't just inform—they guide, educate, and motivate thousands of faculty, staff, and students through major system implementations and process innovations, both big and small.

As our communications bridge between technical teams and end users, you'll translate intricate technical concepts into powerful, accessible messaging that resonates across diverse audiences. You'll collaborate at the highest levels with IT project teams, university leadership, and key business stakeholders to anticipate challenges, shape perceptions, and orchestrate communication campaigns that ensure successful technology adoption and organizational change.

Key Responsibilities

Change Communication and Stakeholder Engagement (40%)

• Develop comprehensive communication plans for IT projects that guide stakeholders through system changes, process updates, and technology implementations
• Collaborate with technical teams, project managers, leadership, and business stakeholders to understand project impacts on different user groups
• Create targeted messaging that explains "what's changing," "why it's changing," "how it affects you," and "what you need to do" for various stakeholder segments
• Design and execute multi-channel communication campaigns to support organizational change initiatives

Content Development and Technical Translation (35%)

• Write and edit compelling, accessible content for web, email, digital signage, print, user interfaces, and other communication channels
• Translate technical concepts, system requirements, and process changes into language appropriate for diverse audiences (faculty, staff, students, administrators)
• Develop training materials, quick reference guides, FAQs, and other resources that help users adapt to new systems and processes
• Create informational and educational content that drives user engagement and adoption of new technologies

Cross-Functional Collaboration and Project Support (20%)

• Partner with IT project teams to understand technical requirements, timelines, and user impacts throughout project lifecycles
• Participate in project planning meetings to provide communications expertise and identify potential user concerns early
• Collaborate with training teams, help desk staff, and other support functions to ensure consistent messaging across all user touchpoints
• Work with campus-wide partners to coordinate communications and minimize change fatigue

Strategic Communication and Continuous Improvement (5%)

• Contribute to overall IT communications strategy and help identify opportunities to improve change communication processes
• Monitor communication effectiveness through user feedback, adoption metrics, and other data sources
• Stay current on change management best practices and emerging communication technologies
• Counsel leadership on communication strategies for complex or sensitive technology changes

Required Qualifications

• Substantial experiencein marketing, communications, or related field, preferably in higher education, technology, or organizational change environments
• Exceptional written and verbal communication skillswith demonstrated ability to adapt messaging for different audiences
• Strong technical aptitudewith ability to quickly understand complex systems, processes, and technical concepts
• Project collaboration experiencewith demonstrated ability to work effectively with cross-functional teams including technical staff, project managers, and various stakeholders
• Change communication experienceor strong interest in helping organizations and individuals navigate transitions
• Advanced Microsoft Office skillsincluding collaborative features in Word, SharePoint, Excel, Teams, and Outlook
• Self-directed work stylewith strong project management abilities and attention to detail
• Adaptabilityin fast-paced, changing environments with shifting priorities

Preferred Qualifications

• Experience withITIL processes, change management frameworks,or IT service management
• Proficiency with content management systems(WordPress, Contentful, or similar) and email marketing platforms
• Familiarity withuser experience (UX) principlesand user-centered design thinking
• Experience creatingmultimedia content(graphics, video, interactive materials)
• Knowledge ofweb accessibility standardsand inclusive design practices
• Data analysis skillsfor measuring communication effectiveness and user engagement
• Experience incomplex organizational environmentsor higher education settings

AI and Technology Fluency

• Curiosity and opennessto exploring AI-powered tools for content creation, editing, optimization, and distribution
• Interest in leveraging technologyto enhance communication processes and user experiences
• Willingness to experimentwith emerging communication technologies and platforms
• Understanding that AI literacyis increasingly important in modern communications roles

Personal Qualities

• Strong problem-solving mindset with ability to anticipate user concerns and communication challenges
• Empathetic approach to understanding how change impacts different user groups
• Collaborative leadership style with ability to influence without direct authority
• Resilience and flexibility when projects shift or timelines change
• Commitment to continuous learning and professional development
• Customer service orientation with focus on user success

Working Environment

This is a hybrid role requiring a minimum of three days per week in the office to facilitate collaboration with project teams, stakeholders, and IT colleagues. On-campus presence is essential for building relationships, understanding user needs firsthand, and contributing to our collaborative culture

Estimated Min Rate: $35.00

Estimated Max Rate: $50.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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