IT Workshop Technician

Pure Placements; Capetown (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Workshop Technician to provide exceptional hardware repair and IT support. This role involves installing and configuring software on both Mac and Windows systems, troubleshooting common issues, and delivering outstanding customer service. The ideal candidate will have a proactive personality, strong technical skills, and a passion for technology. Join this dynamic team and help maintain high standards of service while staying updated with the latest industry trends. If you're driven to excel in a fast-paced environment and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 5+ years of technical IT experience.
• Proficiency in Windows and macOS operating systems.
• Relevant certifications like CompTIA A+ or MCP.

Responsibilities

• Install and configure software on Mac and Windows platforms.
• Provide hardware repair and IT support for clients.
• Troubleshoot and resolve software and hardware issues.

Skills

Windows OS troubleshooting

macOS troubleshooting

Customer service

Networking knowledge

Problem-solving skills

Time management

Education

IT training course (6 months - 1 year)

Tools

Microsoft Office 365

Active Directory

VMware

Microsoft Azure

SQL Server

Job description

• You must currently reside in Cape Town to be considered for this role.

Role Overview : As a Workshop Technician, you will play a critical role in providing hardware repair and IT support to our client’s customers. You should have completed an IT training course (6 months - 1 year) and understand the basics around PCs, Macs, laptops, and printers. Ideally, you also have some basic networking and internet-related experience, including certifications or formal training courses related to macOS and Windows systems administration, hardware repair, or IT support (Apple Certified Mac Technician, CompTIA A+, Microsoft Certified Solutions Associate).

Key Responsibilities :

• Install and configure various software applications on both Mac and Windows platforms, including productivity tools, antivirus software, and specialized applications relevant to the IT workshop environment.
• Provide basic PC / Mac / Printer support and log calls with vendors and suppliers.
• Perform new PC and Mac laptop installations.
• Manage the helpdesk phone.
• Troubleshoot Windows OS (versions like Windows 10 / 11), handle system updates, configure hardware drivers, manage Active Directory (AD) accounts, and resolve common Windows software issues.
• Demonstrate solid experience with MS Office / 365 packages (Excel, Outlook, Word, PowerPoint).
• Have some exposure to network patching.
• Provide support for network devices (switches, routers) as needed.
• Have basic experience with Microsoft SQL Server and writing SQL queries.
• Diagnose and resolve hardware / software issues efficiently on both Mac and Windows platforms using systematic troubleshooting methods.
• Possess basic to intermediate networking knowledge.
• Maintain accurate documentation of client systems and service activities.
• Deliver exceptional customer service and build strong client relationships.
• Stay up-to-date with the latest industry trends and technologies.
• Repair and upgrade Mac hardware components such as RAM, hard drives, and batteries, and troubleshoot hardware-related issues (e.g., keyboard, trackpad).
• Troubleshoot macOS issues, perform system upgrades, configure network settings, manage user accounts, and resolve software conflicts specific to Mac systems.
• Repair and upgrade Windows laptops and desktops, including hardware diagnostics, component replacement (e.g., memory, storage), and resolving hardware conflicts.

Qualifications :

• Proactive personality with a strong personal drive, able to build strong professional relationships.
• Minimum of 5 years of technical IT working experience.
• Comfortable working alone as well as part of a team.
• Customer service-focused and a team player.
• Willingness to take ownership and function under stressful situations.
• Task-oriented, deadline-driven, with strong time management skills.
• Keen learner, able to learn existing infrastructure quickly.
• Ability to perform repetitive tasks accurately daily.
• Ability to use best practices, follow procedural implementation tasks and defer to senior team members when required.
• Passion for technology.
• Willing to work after hours and on weekends when needed to resolve issues.
• Strong knowledge of computer hardware, software, and networking.
• Proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office 365, Active Directory, and other common IT applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualifications :

• CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are relevant certifications.
• Completion of an IT training course (6 months - 1 year) with an understanding of the basics around PCs, Macs, laptops, and printers.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cybersecurity best practices and tools.
• Experience with Exchange / O365.
• Knowledge of Microsoft Azure.

Physical Requirements :

• Valid driver’s license with no endorsements
• South African ID or international passport with a valid work permit.