IT User Support Analyst II

AMETEK Inc.; Oak Ridge (TN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AMETEK, Inc. is seeking an IT User Support Analyst II in Oak Ridge, TN to provide end-user technical support for desktops and standard applications in a Windows environment. You will assist with lifecycle management, cybersecurity, documentation, and user training for onsite and remote users.

You will support Microsoft Office 365, Teams, and other business apps, and participate in IT projects and knowledge-sharing initiatives while traveling up to 10% as required.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum of 3 years of hands-on IT end user support experience beyond educational requirements.
• Industry certifications such as Microsoft, ITIL, CompTIA, or similar.

Responsibilities

• Provide Tier I and II support for onsite and remote users.
• Support Windows operating systems and Office 365 and other business applications.
• Diagnose and resolve issues using remote support tools and best practices.
• Assist with endpoint lifecycle management including deployment, upgrades, and data migration.
• Support cybersecurity threat remediation and ensure policy compliance.
• Participate in IT projects and maintain technical documentation.

Skills

End user IT support

Windows 11 support

Cybersecurity awareness

AI tooling usage

PowerShell basics

Strong communication

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Remedy

Zendesk

Microsoft Teams

TeamViewer

Remote Desktop Protocol

PDQ Connect

Azure

Intune

Entra

Copilot

Claude

Scribe

Job description

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Business Unit: Advanced Measurement Technologies

Posting Date: Oct 8, 2026

Job Description

The IT User Support Analyst II provides end user technical support for desktop operating systems and company-standard applications within a Windows-based corporate network environment. This role is responsible for supporting users and endpoints, assisting with IT lifecycle management, identifying and addressing cybersecurity threats, and contributing to IT projects, documentation, and user training activities.

Key Responsibilities

• Provide Tier I and Tier II technical support for onsite and remote users.
• Support Windows operating systems, desktop applications, and business applications through phone, in-person, and remote support.
• Diagnose and resolve technical issues using remote support tools and troubleshooting best practices.
• Support desktop applications including Microsoft Office 365, Adobe Reader, Java, and other standard business applications.
• Provide support for mobile devices, including iOS devices.

Endpoint Lifecycle Management

• Assist with system deployment and setup activities.
• Perform software installations, upgrades, patches, and updates.
• Support user data migration efforts.
• Conduct hardware repairs and manage hardware disposition processes.
• Maintain endpoint lifecycle management from deployment through disposition.

Cybersecurity & Compliance

• Help identify and resolve cybersecurity threats.
• Maintain and report compliance with company policies and cybersecurity requirements.
• Support implementation of cybersecurity best practices and threat remediation activities.

Project Support

• Participate in IT projects including needs analysis, solution design, data normalization, validation, and testing.
• Organize and execute user support and endpoint configuration projects as required.
• Assist in developing, maintaining, and updating technical documentation.
• Support user training initiatives and knowledge-sharing activities.

• Support onsite and remote users with up to 10% travel as required.

Requirements

Education & Experience

• Bachelor's degree in Information Technology or a related technical field, or equivalent related experience.
• Minimum of 3 years of hands-on IT end user support experience beyond educational requirements.

• Relevant industry certifications such as Microsoft, ITIL, CompTIA, or similar.

Technical Skills

• Experience with IT service desk platforms such as ServiceNow, Remedy, or Zendesk.
• Experience with remote support tools including Microsoft Teams, TeamViewer, Remote Desktop Protocol (RDP), and PDQ Connect.
• AI utilization experience with tools such as Copilot, Claude, and Scribe.
• Proficiency with Microsoft Office 365 applications, including Excel, Word, Outlook, and Teams.
• Strong knowledge of PC hardware and software configuration, support, and troubleshooting.
• Experience supporting Windows 11 operating systems, features, user interfaces, file services, and print services.
• Understanding of system and baseline configurations.
• Experience supporting web browsers including Edge, Chrome, and Internet Explorer.
• Basic PowerShell scripting skills.
• Knowledge of cybersecurity concepts, best practices, and threat remediation.
• Understanding of networking fundamentals, including Wi‑Fi, Ethernet, TCP/IP, VPN, and related network services.
• Understanding of Microsoft Azure, Entra, and Intune administration and usage.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Desired Professional Skills

• Excellent analytical, time management, prioritization, and communication skills.
• Professional and courteous communication across phone, email, chat, and other communication channels.
• Resourceful with the ability to work effectively within collaborative teams at both the business unit and division level.
• Reliable with strong attention to detail.
• Quick and enthusiastic learner who is adaptable to an evolving IT environment.

About the Business Unit

Advanced Measurement Technology (AMT), part of AMETEK’s Materials Analysis Division, is a global leader in high‑precision measurement and detection solutions. Headquartered in Oak Ridge, Tennessee, AMT designs and manufactures advanced instrumentation for nuclear spectrometry, radiological measurement, electrochemical analysis, and electronic signal recovery. Our technologies enable customers in research, defense, homeland security, and industrial markets to solve their most complex challenges with accuracy and reliability.

AMT combines renowned brands such as ORTEC, Amptek, and Sunpower, delivering differentiated solutions for applications ranging from radiation detection and semiconductor analysis to cryogenic cooling systems. As a cleared defense contractor, AMT also supports U.S. government programs with custom products and services. With a strong culture of innovation and operational excellence, AMT continues to expand globally, leveraging decades of expertise to drive advancements in safety, security, and scientific discovery.

Visit us online

• www.ametek.com

• www.ortec-online.com

• www.sunpowerinc.com

• www.ameteksi.com

• www.ortec-online.com/innoriid

• www.amptek.com

Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK isacomponent of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].