IT Training Coordinator

Hackensack Meridian Health; Edison (NJ); Hybrid; USD 60,000 - 75,000; Full time

Job summary

A leading healthcare organization is seeking a Digital Technology Services Epic Training Coordinator to support EPIC training programs and LMS administration. The ideal candidate will have experience in coordinating educational initiatives within a healthcare environment, ensuring seamless operation and compliance with training logistics. This is a hybrid position located in Edison, NJ, where you will be part of a collaborative team dedicated to improving care delivery.

Qualifications

• Associates degree required; Bachelor's and/or Masters preferred.
• Minimum 2 years LMS experience in healthcare.
• Strong analytical and customer service skills essential.

Responsibilities

• Coordinate EPIC training logistics and support LMS administration.
• Oversee training requests and maintain documentation.
• Create training reports and collaborate with various teams.

Skills

Analytical skills

Problem solving

Project management

Time management

Customer service

Organization

Prioritization

Communication

Education

Associates degree

Bachelor's degree

Master's degree

Tools

Google Sheets

SuccessFactors LMS

Adobe Captivate

Adobe Connect

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Digital Technology Services (DTS) Epic Training Coordinator, reports to the DTS Training Director, and is responsible for coordinating the logistical aspects of EPIC steady-state training activities and projects including, registration and room bookings across the Hackensack Meridian Health (HMH) network. Serves as a SuccessFactors Learning Management System (LMS) subject matter expert (SME) to perform troubleshooting, learning content uploads, e-learnings, creating reports/analytics, and general administration support. Requires daily interaction with HMH team members, third-party team members (TM), EPIC security, Access management, EPIC training team members, and all day-to-day tasks in receiving and fulfilling LMS administration tasks and training requests received from HMH TMs.

The ideal candidsate will have experience with SuccessFactors LMS (Learning Management System) and scheduling EPIC trainings in a healthcare environment. This is a hybrid position(50/50) in Edison, NJ.

Responsibilities

A day in the life of a Digital Technology Services (DTS) Epic Training Coordinator at Hackensack Meridian Health includes:

• Responds and escalates training system issues (i.e. LMS, class request, eLearning, access) via appropriate channels.
• Serves as a project leader for training-led project initiatives.
• Oversees/monitors the HMH EPIC Education shared mailbox for training requests.
• Maintains scanned and emailed documentation required for auditing.
• Collaborates with Training Leadership, Instructional Designers, Credential Trainers and Physician Liaisons to align training logistics with the training strategy.
• General LMS support (i.e. loading, creating, modifying/removing courses, curriculum, end-user proficiency exams).
• Assigns training to users and modifies user groups and/or removes training from users.
• Oversees and manages training room bookings and cancellations at the Edison Training Center.
• Responsible for steady-state LMS course uploads as well as eLearning testing and uploads.
• Creates and runs LMS training reports for projects and operational needs.
• Creates and runs LMS training reports to create the steady-state training schedule.
• Collaborates with Human Resources (HR) technical and educational teams for uploads and LMS modifications as needed.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associates degree required.
• Minimum of 2 years of utilizing a Learning Management System (LMS) to coordinate, schedule, and register end users for Epic training classes in a healthcare setting.
• Strong analytical, problem solving, project management, time management, organization and prioritization skills.
• Excellent customer service presence.
• Demonstrated proficiency with the Google Suite of Applications, particularly Google Sheets.
• Excellent written and verbal communications skills.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's and/or Masters degree.
• Experience with SuccessFactors LMS (Learning Management System).
• Advanced proficiency with Google Sheets.
• eLearning Course Development experience with Adobe Captivate and Adobe Connect.
• Ability to work independently in a fast-paced environment.
• Ability to manage multiple priorities concurrently with minimal supervision.
• Previous experience as an Epic credentialed trainer and/or Epic instructional designer.
• Experience with Learning Management System reporting and analytics.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!