IT Tier 1 Support (70679)

Modwash; Chattanooga (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

ModWash in Chattanooga, TN seeks an IT Tier 1 Support specialist to ensure smooth operation within the IT department and provide timely responses to guest tech inquiries.

Responsibilities include guiding teammates through system administration, installing and troubleshooting computer systems, and supporting internal processes and projects. The role requires strong communication, organization, and a proactive attitude.

Qualifications

• 1+ years of experience in a similar IT support role.
• Knowledge of Microsoft Office 365.
• Experience with Windows 10/11, and laptop hardware.
• Strong verbal and written communication; interpersonal skills.
• Ability to multi-task and stay organized under deadlines.
• Integrity and confidentiality in handling information.

Responsibilities

• Guide teammates through system administration, install and troubleshoot computer systems and programs.
• Review and identify new systems and programs to improve efficiency and effectiveness.
• Assist Director of IT with internal processes and special projects.
• Troubleshoot hardware, software, and network/Wi-Fi connectivity issues.
• Set up new employee systems and retrieve property during offboarding.
• Perform other related duties as assigned.

Skills

Office 365

Hardware

Software install

Networking

Windows 10/11

Communication

Interpersonal

Job description

Job Details

Job Location: Chattanooga, TN 37402

Position Type: Full Time

Travel Percentage: None

Job Category: Information Technology

Information Technology Tier 1 Support

Description

The IT Tier 1 Support works with like-minded peers to ensure smooth operation and timely responses within the IT department that will assist each guest in having an outstanding experience while reinforcing our company standards. This is what the ModDrop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities.

Responsibilities

The IT Tier 1 Support is responsible for guiding teammates through all system administration, installing and troubleshooting all computer systems and programs, as well as reviewing and identifying new systems and programs to ensure effective and efficient systems for ModWash and Hutton Development.

Qualifications

• 1+ years of experience in a similar role
• Knowledge of proficiencies with Microsoft Office 365
• Knowledge of software and hardware components, and demonstrated capability with installation
• Knowledge of system software installation processes and troubleshooting
• Experience troubleshooting networking and Wi‑Fi Connectivity
• Knowledgeable and current with a wide range of software and hardware components, Windows 10 or 11, Laptop computers and peripherals.
• Good verbal and written communication skills
• Strong interpersonal skills
• Ability to multi‑task while remaining organized under deadlines
• Intent to act with integrity, professionalism, and confidentiality

Position Requirements

• Assist Director of Information Technology with internal processes and procedures, as well as special projects for the department
• Knowledge of system installations and configurations of hardware and software components
• Repair or replace damaged hardware
• Ability to upgrade systems to enable compatible software
• Install and upgrade patches as needed
• Review, test, and evaluate new technology for company advancement
• Provide feedback on company selected software, hardware issues
• Troubleshooting hardware and software issues, as well as provide efficient resolution
• Experience troubleshooting network and Wi‑Fi Connectivity
• Set up new employee system accounts and issue property
• Retrieve property from separated employees and properly clear data, and store for future use
• Assist employees with internal workstation movements, ensuring operational setup and connectivity
• Perform other related duties as assigned

Physical Requirements

• Prolonged periods of sitting at a desk may be required
• Ability to lift 30 pounds if needed

Who you are

• Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self‑improvement and learning. I represent the ModBrand with pride.
• Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.
• Efficient: I recognize my customers time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.
• Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing customer service by using my imagination. I have a Servant’s Heart and will create great memories. I show that I care by expressing my intentions.

Uphold the company ModKeys at all times

Experience

• I get guests comfortable by smiling, making eye contact, and offering amenities.
• I will deliver mind blowing customer service by using my imagination.
• I have a Servants Heart and will create great memories.
• I show that I care by expressing my intentions.

Efficiency

• I recognize my customers time is a luxury.
• I have a massive sense of urgency.
• I will provide accurate and timely information.
• I am mentally present and focused.
• I am organized and prepared.

Safety

• I am committed to following process to ensure the safety of all.
• I take action if I see unsafe conditions or behavior.
• I avoid distractions and strive for excellence in my workmanship.
• I am protective of company resources and materials.

Image

• I project a professional image and positive energy.
• I take ownership in the cleanliness of the property.
• I am passionately focused on self‑improvement and learning.
• I represent the ModBrand with pride.

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time