IT Telecommunications Engineer II / III

City-of-Manassas,-Va; Manassas (VA); On-site; USD 78,374 - 107,786; Full time

Benefits offered by this job

Virginia Retirement System benefits

13 paid holidays

Health insurance

Tuition reimbursement

Job summary

City of Manassas is seeking an experienced Telecommunications Engineer II or III to design, implement, and maintain the City’s enterprise network and Mitel VoIP systems. The role focuses on reliability, security, and high performance to support City operations and emergency services.

Responsibilities include configuring network gear, managing VoIP services, coordinating with vendors, and providing Tier II/III IT support.

Qualifications

• Bachelor's degree in Computer Science or related field with six years of related experience or equivalent combination
• Associates' degree for II with four years of related experience or equivalent combination
• Must have completed required courses and certifications; may need additional certifications as deemed by City

Responsibilities

• Design, implement, maintain, troubleshoot, and support enterprise network and telecommunications systems.
• Administer and support the City's Mitel phone system, voicemail, VoIP infrastructure, and related services.
• Configure and maintain network infrastructure including routers, switches, wireless APs, VLANs, ACLs, fiber/copper cabling, and leased data circuits.
• Monitor network performance, security, and availability; assist with disaster recovery planning.
• Provide Tier II/III technical support for Windows users via IT help desk; document work in ticketing system.
• Support non-emergency public safety communications systems, audio logging systems, and related devices.
• Manage network assets, coordinate equipment purchases, maintain inventory, and work with vendors on issues.
• Lead or participate in technology projects; coordinate contractors and ensure successful deployments.
• Prepare technical documentation, maintain system records, and train City staff.
• Participate in on-call rotation for after-hours support.

Skills

Enterprise networking

Windows environments

Cisco technologies

VoIP systems

Mitel phone systems

Network security

VLANs & ACLs

Fiber & cabling

Education

Bachelor's degree in Computer Science or related field

Six years of experience in network technical support/telecommunications programming

Certifications (required or as deemed necessary)

Tools

Mitel phone system

Cisco networking equipment

Job description

The City of Manassas is seeking an experienced Telecommunications Engineer II or III to support and maintain the City's enterprise network and telecommunications. This position plays a critical role in ensuring reliable, secure, and high-performing technology systems that support City operations and emergency services. Our team's skillsets continually grow and change with the introduction of new technology and challenges.

This announcement is listed as a range of tiers to allow for a broad applicant pool.

The rates for this position are:

• IT Telecommunications Engineer III: $39.57 - $54.41/hour
• IT Telecommunications Engineer II: $37.68 - $51.82/hour

This position is open until filled and may close at any time.

Why Join Us?

Competitive pay and excellent benefits*

Opportunities for training, career growth, and skill development.

Work that makes a real impact in the City of Manassas.

*This is a full-time, benefited position that offers Virginia Retirement System benefits, 13 paid holidays, generous annual and sick leave, health insurance, employee assistance program, deferred compensation, access to the Prince William County Employees Credit Union, and several exciting work perks! Tuition reimbursement is also available for eligible employees.

This is what you'll do …

• Design, implement, maintain, troubleshoot, and support enterprise network and telecommunications systems.
• Administer and support the City's Mitel phone system, voicemail, VoIP infrastructure, and related telecommunications services.
• Configure and maintain network infrastructure, including routers, switches, wireless access points, VLANs, ACLs, fiber optic and copper cabling, and leased data circuits.
• Monitor network and system performance, security, and availability while assisting with disaster recovery planning and implementation.
• Provide Tier II/III technical support for Windows users through the City's IT help desk, resolving complex technical issues and documenting work in the ticketing system.
• Support non-emergency public safety communications systems, audio logging systems, and related communication devices.
• Manage network and telecommunications assets, coordinate equipment purchases, maintain inventory, and work with vendors to resolve hardware and software issues.
• Lead or participate in technology implementation projects, coordinate contractors, monitor project progress, and ensure successful deployment of new systems.
• Prepare technical documentation, maintain system records, and provide technical guidance and training to City staff.
• Participate in an on-call rotation to support critical City technology systems outside normal business hours.

We're looking for someone who has experience with…

• Enterprise networking and telecommunications systems
• Microsoft Windows environments
• Cisco networking technologies
• VoIP and Mitel phone systems
• Network security, VLANs, ACLs, and firewalls
• Fiber optic and structured cabling

IT Telecommunications Engineer III

• Bachelor's degree in Computer Science or related field; supplemented by six (6) years of experience in network technical support and/or telecommunications programming; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must have successfully completed required courses and certifications; may be required to obtain additional certification(s) as deemed necessary by the City.

IT Telecommunications Engineer II

• Associates' degree in Computer Science or related field; supplemented by four (4) years of experience in network technical support and/or telecommunications programming; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must have successfully completed required courses and certifications; may be required to obtain additional certification(s) as deemed necessary by the City.

Must possess a valid Virginia's driver's license