IT - Technology Specialist - IT Service, Support and Operations | Java | Springboot

Ampcus, Inc; Hartford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Ampcus Inc. is a global IT and business consulting provider seeking a candidate to consolidate service data, participate in SLA reviews, and ensure compliance with delivery plans.

The role emphasizes service continuity, capacity management, security, asset management, and audit participation to support efficient IT service delivery. The position involves adherence to guidelines, contributing to organizational initiatives, and ensuring customers receive reliable IT service support in a compliant

Qualifications

• Experience consolidating service data for analysis.
• Knowledge of SLA compliance and reporting.
• Understanding of service continuity and capacity planning.
• Familiarity with information security policies and IT asset management.
• Experience participating in audits preferred.

Responsibilities

• Consolidate service-specific data for analysis.
• Participate in SLA compliance reviews.
• Adhere to the service delivery plan.
• Maintain service continuity and capacity management.
• Ensure service level management and reporting.
• Meet information security compliance.
• Comply with IT asset management policy.
• Participate in audits to ensure IT services run smoothly.
• Facilitate organization and department-level initiatives.

Skills

Data consolidation

SLA compliance

IT service support

Information security

Audits

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

The role involves consolidating service-specific data for analysis and participating in SLA compliance reviews. The individual will be required to adhere to the service delivery plan and ensure compliance with service continuity and capacity management plans, as well as service level management and reporting. Meeting information security compliance and adhering to the IT asset management policy are key responsibilities. The role also includes participation in audits to ensure the smooth functioning of assigned IT services, facilitating organization and department-level initiatives to ensure that customers are provided with efficient IT Service Support within the prescribed guidelines.

• Consolidate service-specific data for analysis
• Participate in SLA compliance reviews
• Comply with the service delivery plan
• Adhere to service continuity and capacity management plans
• Ensure service level management and reporting
• Meet information security compliance
• Comply with IT asset management policy
• Participate in audits for smooth IT service functioning
• Facilitate organization and department-level initiatives

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.