IT Service & Operations Specialist | Java & Springboot

Ampcus, Inc; Hartford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Ampcus Inc. is a global IT and business consulting provider seeking a candidate to consolidate service data, participate in SLA reviews, and ensure compliance with delivery plans.

The role emphasizes service continuity, capacity management, security, asset management, and audit participation to support efficient IT service delivery. The position involves adherence to guidelines, contributing to organizational initiatives, and ensuring customers receive reliable IT service support in a compliant

Qualifications

• Experience consolidating service data for analysis.
• Knowledge of SLA compliance and reporting.
• Understanding of service continuity and capacity planning.
• Familiarity with information security policies and IT asset management.
• Experience participating in audits preferred.

Responsibilities

• Consolidate service-specific data for analysis.
• Participate in SLA compliance reviews.
• Adhere to the service delivery plan.
• Maintain service continuity and capacity management.
• Ensure service level management and reporting.
• Meet information security compliance.
• Comply with IT asset management policy.
• Participate in audits to ensure IT services run smoothly.
• Facilitate organization and department-level initiatives.

Skills

Data consolidation

SLA compliance

IT service support

Information security

Audits

Job description

Ampcus Inc. is a global IT and business consulting provider seeking a candidate to consolidate service data, participate in SLA reviews, and ensure compliance with delivery plans.

The role emphasizes service continuity, capacity management, security, asset management, and audit participation to support efficient IT service delivery. The position involves adherence to guidelines, contributing to organizational initiatives, and ensuring customers receive reliable IT service support in a compliant