IT Technology Services Senior Specialist (multiple positions available)

SAP IT Business Systeme; Oregon; Hybrid; USD 128,000 - 196,000; Full time

Job summary

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions) at our Newtown Square, PA location to contribute to SAP’s Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

The role requires deep expertise in SAP S/4HANA architecture, cloud delivery, and collaboration with SAP's delivery teams. Expect up to 60% travel and a base salary range reflecting a transparent pay framework.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation.

Responsibilities

• Act as a trusted technical and Delivery advisor in safeguarding and optimization of customer investment into GCO.
• Own customer landscape and advise on critical and complex landscape changes during life cycle management.
• Work with GCO internal service delivery to serve customers with quality services throughout their lifecycle.
• Primary contact for customer regarding technology and cloud service delivery discussions.
• Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery.
• Act as first escalation point.
• Own the technical discussions with customer and orchestrate experts from SAP delivery organization as required.
• Support the migration roadmap with partners, System Integrators, or SAP Professional Services.

Skills

SAP S/4HANA

S/4HANA upgrade

HANA DB management

Azure cloud

Automation with SAP LaMa

Production issue troubleshooting

BTP

BRIM support

Technical leadership

CC & CM components

Education

Bachelor's in CS/Engineering

Master's in CS/Engineering

Tools

Azure

Job description

Company Description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Description

Original Posting Date: 11/02/26

Job Title: IT Technology Services Senior Specialist

(multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Full Remote

Purpose and Objective

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions available) at our Newtown Square, PA location to contribute to SAP’s Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

Expectations and Tasks

• Act as a trusted technical and Delivery advisor in the safeguarding and optimization of customer investment into GCO.
• Own customer landscape and advise on critical and complex landscape changes during life cycle management.
• Work as a team with GCO internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle.
• Primary contact for customer regarding technology and cloud service delivery discussions.
• Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery.
• Act as first escalation point.
• Own the technical discussions with customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
• Own the customer landscape managed with GCO and understand interdependencies between (both within GCO and beyond).
• Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
• Analyze customer technical requirements and organize/co-ordinate from GCO Delivery team and drive those topics to resolution to the satisfaction of the customer.
• Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
• Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
• Guide customers on all technical aspects like Business Continuity, Security and Compliance, Networks, etc.
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
• Conduct Technical and operation reviews (monthly) to measure the progress against defined Cloud architecture and roadmap.
• Establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, or SAP Professional Services.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation.
• Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies

• Experience must include four (4) years involving each of the following: SAP S/4 HANA architecture and design; SAP S/4 HANA upgrade and migration; SAP HANA Database management with scale out architecture; Cloud computing in Azure; Automation (system restart and refresh) utilizing SAP LaMa; Troubleshooting production performance issues and tuning; Business Technology Platform (BTP); and SAP Billing and Revenue Innovation Management (BRIM) support including niche components SAP CC and CM.
• Certification Required: Microsoft Certified: Azure Fundamentals.

Travel

Position does require up to 60% domestic travel to various unanticipated SAP offices and customer sites for implementations and workshops.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Compensation Range Transparency

The annual base salary range for this position is $127,525 - $195,976. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $131,000 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Compensation

USD 127525 - USD 195976 - yearly