IT Technician – STT

Avports USVI LLC; Charlotte Amalie (United States Virgin Islands); On-site; USD 38,000 - 60,000; Full time

Job summary

Avports USVI LLC is seeking an IT Technician to support and maintain IT systems across airport facilities in the USVI Territory. You will help ensure seamless operation of security systems, flight information displays, and communications, collaborating with staff and vendors as needed.

The role requires technical expertise, strong troubleshooting skills, and the ability to interact with diverse airport stakeholders. Training and ongoing maintenance activities are part of the daily duties.

Qualifications

• Experience supporting IT infrastructure including networks, servers, workstations, printers and wireless access points.
• Strong troubleshooting skills and ability to diagnose and resolve issues quickly.
• Ability to document issues and resolutions and maintain accurate records.

Responsibilities

• Provide technical support for airport IT infrastructure and related systems.
• Perform routine maintenance on software and hardware to ensure systems are up to date.
• Diagnose and resolve IT issues reported by staff with minimal disruption to operations.
• Respond to help desk tickets promptly and maintain records of issues and resolutions.
• Assist in installing and testing data and voice cabling and ensure proper operation of critical systems.

Job description

POSITION: IT Technician REPORTS TO: IT Supervisor LOCATION: USVI Territory AIRPORT: Cyril E. King

SUMMARY

The IT Technician is responsible for supporting and maintaining IT systems, networks, hardware, and software across airport facilities. This includes ensuring the seamless operation of all technological systems required for both internal and customer-facing processes, such as security systems, flight information displays, and communications. The role requires technical expertise, strong troubleshooting skills, and a commitment to interact with various airport stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical support for airport IT infrastructure including networks, servers, workstations, printers, and wireless access points.
• Regularly perform maintenance on software and hardware systems to ensure all systems are operational and up to date.
• Diagnose and resolve technical issues reported by airport staff and management ensuring minimal disruption to airport operations.
• Respond to help desk tickets and IT support requests in a timely manner and maintain a record of all issues and resolutions.
• Ensure correct setup and operation of systems integral to airport functions.
• Collaborate with airport staff, vendors, and IT teams to support and enhance IT infrastructure and address ongoing technological needs.
• Assist in training staff in basic troubleshooting and usage of new or upgraded technology systems.
• Maintain accurate records of equipment, system configurations, and maintenance activities.
• Support cybersecurity measures to protect the airport’s information systems from unauthorized access and threats.
• Install and test data and voice cabling.

Avports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

CONFIDENTIALITY STATEMENT

As a condition of employment, employees are required to maintain the confidentiality of all sensitive, proprietary, and/or confidential information they may have access to during the course of their work. This includes, but is not limited to, information regarding the organization’s operations, financial data, business strategies, client or customer information, and employee records. Unauthorized disclosure or use of such information, whether intentional or accidental, is a serious violation of organizational policy and may result in disciplinary action, up to and including termination of employment. Employees are expected to adhere to all applicable confidentiality agreements, policies, and legal requirements at all times.

EEO DFWP