IT Technician II Site Services

Huntsman; Los Angeles (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for an IT Technician II to join their dynamic team in Los Angeles. This role is crucial in providing technical services and support for business systems and applications, ensuring smooth operations and high levels of client satisfaction. You will engage in incident management, assist in developing best practices, and work collaboratively with diverse team members. If you thrive in a fast-paced environment and are eager to contribute to a company that values innovation and teamwork, this opportunity is perfect for you.

Qualifications

• 3+ years in IT, Business Admin, or Technology Management.
• Proficiency in Internet, Email, and Microsoft Programs is required.

Responsibilities

• Provide technical support for business systems and applications.
• Assist in formulating procedures and best practices for users.

Skills

Internet proficiency

Email proficiency

Microsoft Programs proficiency

Customer focus

Structured thinking

Ability to work under pressure

Effective communication

Flexibility and adaptability

Education

High school diploma

Tools

ITSM tools

Software Bug Tracking Software

Integrated Development Environment (IDE)

Job description

Job Description:

IT Technician II Site Services

Huntsman is seeking a IT Technician II Site Services supporting the IT Division located in Los Angeles, CA. This position will report to the IT Manager Sr l Site Services Mgmt Americas.

Job Scope

The IT Technician II Site Services will provide technical services and support for business systems and applications.

In summary, as the IT Technician II Site Services, you will:

• Support site functions, roles and initiatives as assigned.
• Assist in the formulation of procedures and best practices for users of applications.
• Be responsible for incident and request management using ITSM tools.
• Duties/tasks are standardized.
• Resolve routine questions/problems and refer more complex issues to higher levels.
• Work under direct supervision and follow established procedures and written instructions to accomplish assigned tasks.
• Maintain respect for confidentiality.
• Essential functions require presence in the workplace on a regular basis and an ability to work extra hours if needed.
• If applicable, ability to work overtime may be needed to ensure required staffing capacity to meet daily production objectives.
• Work collaboratively with team members with different backgrounds and perspectives.
• Assist other employees in the accomplishment of Huntsman company goals. Follow instructions and perform other duties as may be assigned by supervisor.
• Participate in Environmental, Health & Safety initiatives as set forth by the company. Participate in and complete company-required training programs.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in the United States.

Minimum Qualifications

• High school diploma.
• 3+ years related work experience in Information Technology, Business Administration or Technology Management.
• 3+ years of foundational experience in some or all of the following areas:
  • Application Analysis,
  • Debugging,
  • Functional Analysis,
  • Programming,
  • Software Design,
  • Software Testing,
  • Software Documentation,
  • Programming Language,
  • Software Requirements Specification,
  • Integrated Development Environment (IDE),
  • Software Bug Tracking Software.

Skills and Knowledge

• Must have a level of proficiency with Internet, Email and Microsoft Programs.
• Competent in written and spoken English; any other languages are a plus.
• Ability to operate in a rapidly changing, very complex technical environment.
• Demonstrated customer focus, empathy, and structured thinking are required, together with high standards of process adherence and a proven record of client satisfaction.
• Maintain up-to-date knowledge of Huntsman’s policy/compliance framework, business processes, reporting procedures and existing and planned information systems and services for the sites in which they operate.
• Ability to work under pressure.
• Ability to work on own initiative and as part of a team.
• Keep up to date with technological advances.
• Communicate tactfully and effectively both verbally and in writing and maintain effective work relations with those encountered during employment.
• Flexibility and adaptability to new instructions and/or dynamic organizational priorities is critical for job success.
• Gain understanding of expectations.
• Learn/begin to demonstrate skills to complete goals set by supervisor in a timely manner.
• Learn and begin to practice Huntsman principles and values.
• Learn how to accept accountability and responsibility for actions.
• Learn to deal positively with situations that could be stressful or threatening.
• Begin to learn from mistakes.
• Improve based on feedback received.

Preferred Qualifications

• At least one of the following industry standard certifications:
  • Security+
  • CCNA
  • Network+
  • MCSE
  • Or other relevant industry standard certificates.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.