IT Technician II

aah; Elkin (NC); On-site; USD 33,751 - 50,626; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Adoption assistance

Retirement plans

Educational assistance

Job summary

Advocate Health is seeking an IT Site Information Systems professional in North Carolina to ensure compliance with IT standards, perform software installations, and optimize hardware utilization across multiple projects. The role requires effective communication with project management and leadership, and entails on-site work with on-call rotations.

The ideal candidate has a Bachelor's degree in a related field and at least 3 years of experience in a complex IT environment, with strong

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or related field.
• 3 years of experience in a complex IT operating/support environment.
• Excellent interpersonal and technical skills.
• Strong customer service experience preferred in healthcare or technology.
• Excellent written and oral communication skills.
• Strong customer service skills.
• Excellent problem-solving skills.

Responsibilities

• Ensure compliance with Advocate Health IT standards and participate in change control.
• Perform software installation using Advocate Health processes.
• Regularly review hardware usage and manage inventory per ITAM.
• Act as local field resource across multiple projects and communicate risks or updates.
• Build relationships with site leadership to improve IT-business collaboration.

Skills

Interpersonal skills

Technical skills

Troubleshooting

Written communication

Oral communication

Customer service

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Department: 12250 Non Enterprise Corporate - Site Information Systems

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: This will be a 8:00AM to 5:00 PM Monday thru Friday job with rotating On-call scheduled

Pay Range: $24.50 - $36.75

Major Responsibilities

• Ensurescompliance with Advocate Health IT standards. Preemptivelyidentifiesvariations from standards and potential technology issues.Participates in change control activities for any environmental, operational, configuration changesas prescribed bydefined change control processes.
• Perform software installation using defined Advocate Health processes and tools.
• Proactively ensure the efficientutilizationof Advocate Health's IT resources through regular reviews of hardware usage reports. FollowsAdvocateHealth ITAM process for device removal, including inventory management.
• Operates as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Communicates with project management and leadership teamregardingupdates, potential risks or concerns that mayimpactassignedproject.Support Field Services Strategic Initiatives that align with the overall organizational goals.
• Building andmaintainingrelationships through rounding and consulting with Site Leadership.Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners.Must be able torepresentIT to site and local leaders in situations such as meetings, rounding, and safety huddles. Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.

Licensure, Registration, and/or Certification Required

• Nonerequired.

Education Required

• Bachelor’sdegree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required

• 3 yearof experience in a complex IT operating/support environment.

Knowledge, Skills & Abilities Required

• Must have excellent interpersonal and technical skills.
• They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
• Must have excellent interpersonal and technical skills.
• Preferred background in Healthcare, Customer Service or Technology.
• Excellent written and oral communication skills
• Strong customer service skills
• Excellent problem-solving skills

Physical Requirements and Working Conditions

• Ability to lift to thirty-five pounds without assistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
• Travel to Advocate Health locations required.
• This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.