IT Technical Delivery Coordinator

aah; Winston-Salem (NC); Hybrid; USD 48,904 - 73,357; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Defined contribution retirement plans

Job summary

Advocate Health is seeking a full-time IT Client Engagement Manager in Winston-Salem, NC. This hybrid role involves cultivating effective relationships with clients, managing deployment processes, and proposing IT solutions. The ideal candidate has a Bachelor's Degree in IT and at least 3 years of technical experience.

With competitive compensation and a comprehensive benefits package, Advocate Health focuses on career development and offers a supportive work environment.

Qualifications

• Minimum 3 years of experience in a technical field services role.
• Ability to gather and present data effectively.
• Experience managing field-based project implementations.

Responsibilities

• Cultivate relationships with customers and partners.
• Propose IT solutions aligning with business needs.
• Manage deployment processes for hardware and software.

Skills

Excellent communication skills

Organizational and analytical skills

Ability to manage multiple projects

Customer service commitment

Education

Bachelor's Degree in Information Technology or related field

Tools

Project Management Tools

Job description

Department

14035 Enterprise Corporate - Wake/GA Field Services

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details / Additional Information

Monday - Friday 8am -5pm

Hybrid in the Wake market

Pay Range

$35.50 - $53.25

Major Responsibilities

Client Engagement

• Cultivating effective relationships with customers, partners, and teammates using clear and timely communications. Facilitating conversations to understand business needs and establishing positive working relationships.
• Managing client expectations, assisting with budgeting, deployment resource planning, and deployment timeline estimation.

Business Analysis

• Propose solutions that comply with IT policies and standards. For any exceptions, initiate the non-standard request approval process and collaborate with Solution Architects as necessary.
• Converting business requirements into IT standards aligned with the existing Enterprise Technology portfolio.

Coordinating

• Facilitate meetings within IT and operational leadership to develop and manage budgets following the basic contracting terms/structure for technology purchases and support.
• Develop and execute action plans based on project planning principles and requirements, including the documentation of phases and status reports.
• Take ownership of tasks and oversee the complete deployment process for all hardware and software procurement, delivery, and implementation. Monitor, manage, and ensure timely resolution of all deployment issues.

Process Development

• Create process maps and provide content expertise for decision support documents, such as workflow diagrams, etc.
• Document process improvement ideas and facilitate discussion among teammates. Develop user training materials or procedures for End User device use cases.
• Assist with the management of programs and portfolios.

Teamwork

• Act as a professional and positive representative of Advocate Health, fostering and exhibiting collaborative behavior with the team and others.

Licensure, Registration, and/or Certification Required

• None

Education Required

• Bachelor's Degree (or equivalent experience) in Information Technology or related field

Experience Required

• Typically requires at least 3 years of experience in a technical field services role, and/or experience managing field-based project implementations.

Knowledge, Skills & Abilities Required

• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences. Ability to work independently, or within a team environment
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
• Strong organizational and analytical skills.
• Ability to gather, organize and present data.
• Demonstrated experience managing multiple concurrent technical projects.
• Commitment to customer service.
• Ability to perform job functions in a geographically dispersed area, meeting user needs and partnering with team members at multiple remote locations.
• Ability to work with a minimal amount of supervision

Physical Requirements and Working Conditions

• This position requires travel; therefore, may be exposed to road and weather hazards.
• Expect to work onsite at an Advocate Health Facility (as needed).
• Operates all equipment necessary to perform the job.
• Potential for occasional exposure to patient care areas, therefore, must wear protective clothing as necessary.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.