IT Technician I

Perkins&Will; Denver (CO); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Wellness programs and mental health

STD/LTD disability insurance

Life insurance

401(k) retirement plan

Generous PTO

Professional development stipend and R

Job summary

Perkins&Will in Denver is seeking an IT Services support professional to deliver helpdesk assistance, resolve hardware/software issues, and maintain IT services for a design studio. You will collaborate with regional Operations Directors and the Managing Directors group to ensure reliable technology support.

Applicants should have strong customer service, analytical, and communication skills, with a focus on hands-on problem solving and training new staff.

Qualifications

• Associate or bachelor’s degree in computer technology or related field preferred.
• Experience with IT helpdesk and client support is beneficial.
• Strong communication and training capabilities.

Responsibilities

• Provide helpdesk and IT maintenance/support for a studio.
• Coordinate with Operations Directors and Directors group.
• Diagnose and resolve hardware, software, and network issues.
• Manage service requests from internal clients and provide timely updates.
• Contribute to knowledge base and training sessions.
• Stay updated on emerging technologies and trends.

Skills

Customer service

Analytical skills

Verbal and non-verbal communication

Group presentation

Training & orientation

Education

Assoc./Bachelors in computer technology or related field

Tools

Windows OS

Mac OS X

iOS devices

Microsoft Teams

PC/Laptop hardware

Ticketing systems

Audio Visual systems

Job description

Our Offerings

At Perkins&Will, we are committed to supporting the well‑being and growth of our team members. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Wellness programs and mental health support
• Short- and long-term disability (STD/LTD)
• Life insurance
• Generous paid time off (PTO)

Our Offerings

At Perkins&Will, we are committed to supporting the well‑being and growth of our team members. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Wellness programs and mental health support
• Short- and long-term disability (STD/LTD)
• Life insurance
• 401(k) retirement plan
• Generous paid time off (PTO)

We also provide:

• A professional development stipend and dedicated time for continuing education
• Performance-based bonuses
• Engaging studio initiatives and events
• Active firmwide affinity groups and leadership development opportunities

Above all, our culture is grounded in a firmwide commitment to Justice, Equity, Diversity, and Inclusion (JEDI)—a core foundation of everything we do.

Common And Baseline Responsibilities

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands‑on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network‑related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed.
• Stay updated on emerging technologies and trends to recommend innovative solutions.
• Reports to the IT Services Manager and/or Director of IT Services.

High‑level Summary Of Critical, Baseline Technical Skills And Certifications

Years of Experience: 0+

Licensure: not required

Proficiencies

• Excellent customer service skills
• Analytical skills
• Excellent verbal and non‑verbal skills
• Communicating with large and small groups
• Training and new employee orientation

Software

• Basic proficiency in using and basic proficiency in administering:
• Windows desktop operating systems
• Mac OSx systems
• iOS devices
• Microsoft Teams
• PC and Laptop Hardware
• Ticketing systems
• Audio Visual systems

Licensure/Certifications/Education

• An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.

Salary Range Information

We foster a culture that is diverse and inclusive and strive for pay practices that are fair, and competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate’s qualifications including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business‑related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits, and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay salary range for this position in Denver is between $55,900 and $71,400.

Justice, Equity, Diversity & Inclusion

At Perkins&Will we believe that inclusion spurs creativity and that innovation is born from an engaged culture of diverse people + ideas. By moving beyond barriers and stereotypes of gender, race, color, religion, national origin, ancestry, age, medical condition, disability, sexual orientation, gender identity, veteran status; we are committed to building an organization that reflects the diversity of the communities and clients we serve.

“Design has the power to inspire joy, uplift lives, and strengthen the spirit of community.”

Equal Employment Opportunity Statement

Perkins&Will has established and adopted an Equal Employment Opportunity Employment policy (“EEO”), which is part of the Company’s Human Resources Policy. The purpose of this EEO policy is to ensure that all employment decisions are made on a non‑discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity or expression, gender reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state, or local law. In some cases, local laws and regulations may provide greater protections than those outlined here and employees will be covered by the laws of their local jurisdiction.

Pay Transparency Nondiscrimination Provision

Perkins&Will will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.