IT Technician I

Umpqua Admin Services Corp.; Canyonville (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401k with employer match

Driver program eligibility

Job summary

Umpqua Indian Development Corporation (UIDC) is seeking an IT Support Technician to provide technical support for desktop computers, telephones, and office equipment. You will perform installations, configurations, and preventive maintenance while maintaining inventories and ensuring systems run smoothly.

The role requires a relevant associate degree or equivalent experience, and ideally 1 year in customer service.

Qualifications

• Associates degree or equivalent mix of experience and education required.
• 1 year in customer service related field preferred.
• Hands-on preventive and corrective maintenance of desktop computer systems preferred.
• Experience in installation and configuration of hardware/software for desktops and office equipment preferred.
• Must be willing to work holidays and weekends as needed.
• Must be 21 years or older and hold a valid Oregon driver\'s license with UIDC driving program eligibility.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Provide technical support to desk, telephony, and office equipment users.
• Perform corrective and preventive maintenance on computers, phones, and office devices.
• Install and configure hardware and software for desktop systems.
• Build, test, and deploy computers with appropriate software.
• Maintain periodic inventories of desktop hardware and office equipment.

Skills

Customer service

Organizational skills

Verbal communication

Interpersonal skills

Education

Associate of Science in Computer Information Systems

Tools

Microsoft Certified Desktop Support Technician

CompTIA A+ certification

Job description

Description

J o i n t h e U I D C f a m i l y !

Why Work at UIDC?

As an applicant of the Umpqua Indian Development Corporation (UIDC), you’re stepping into a world full of opportunity! Here, you’re not just choosing a job, you’re joining a company where your growth, your goals, and your future truly matter. At UIDC, you’ll be part of something special: a supportive team that celebrates your success, helps you build new skills, and champions your development every step of the way. With a wide range of career paths, top-tier training, and real opportunities to advance, UIDC is a place where you can grow and thrive.

The Position:

Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment. Duties include but are not limited to:

• Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment.
• Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment.
• Builds, tests, and deploys computers with correct software for the installation.
• Performs periodic inventories of desktop computer, telephone, and office equipment.
• Pulls data cables as necessary to accomplish task at hand.

The Benefits:

We offer a competitive salary and a benefits package designed to support you both at work and at home, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Generous Paid Time Off to recharge and enjoy life
• 401k with up to a 3.5% employer match to secure your future
• 20¢ per gallon fuel discounts to keep you moving
• Direct Pay (Payday Advance)

Requirements

• Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.
• 1-year prior experience in customer service-related field preferred.
• Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred.
• Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred.
• Achieve passing score on basic computer skills exam.
• Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.
• Must be willing and able to work holidays and weekends as needed.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Must be 21 years of age or older.
• Current Oregon Drivers License with the ability to qualify for the UIDC’s Drivers Program.
• Must be able to obtain a Class III Gaming License