IT Technician- FT Corporate

Goodwill Industries of North Florida; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Technician to support its technology infrastructure. This role involves providing hands-on technical support, diagnosing hardware and software issues, and ensuring optimal performance across various facilities. The ideal candidate will possess strong customer service and problem-solving skills, as they will interact with staff at all levels. You'll play a vital role in maintaining IT systems, assisting with software updates, and providing training to end users. Join this dynamic team and contribute to a mission-driven organization that empowers communities through employment opportunities.

Qualifications

• Associate's degree required, Bachelor's preferred.
• Hands-on experience with personal computer support.

Responsibilities

• Provide on-site and remote support for connectivity issues.
• Set up and configure new user accounts and permissions.
• Perform regular maintenance on IT equipment.

Skills

Customer Service Skills

Problem-Solving Skills

Technical Support

Communication Skills

Basic Cybersecurity

Typing/Keyboard Skills

Organizational Skills

Education

Associate's Degree

Bachelor's Degree

Tools

IT Ticketing System

Word Processing Software

Point of Sale Software

Job description

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Goodwill Industries of North Florida provided pay range

This range is provided by Goodwill Industries of North Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

5150-15 Timuquana Rd. Jacksonville, FL 32210

Job Title: IT Technician

Department: Information Technology

Reporting to: IT Supervisor

Date: 05/2025

Position Status: Existing

FLSA Status: Non-Exempt

Job Summary:

The Information Technology (IT) Technician is responsible for maintaining and supporting computer systems and technology infrastructure across all Goodwill departments, retail stores, donation centers, and other facilities. This role provides hands-on technical support, including diagnosing and resolving hardware and software issues, installing and configuring systems, and monitoring system performance. The IT Technician uses the IT ticketing system to manage and prioritize tasks, ensuring timely and efficient resolution of support requests.

Strong customer service and problem-solving skills are essential, as the IT Technician will regularly interact with staff at all organizational levels. Reliable transportation is preferred, as the role may require travel to multiple locations throughout the region to provide on-site support.

Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.

Minimum Qualifications:

Education

Experience

Associates degree required, Bachelors’ degree preferred

Hands-on experience with personal computer support

Licensure, Certification, and/or Registration

Valid Driver's License

Other

• Must have excellent communication skills
• Must have excellent customer service skills
• Must have reliable transportation
• Must be on call, including weekends
  
  

Job Duties

Essential Duties

% of Time

• Provide on-site and remote support to troubleshoot and resolve connectivity issues (Wi-Fi, VPN, network switches, etc.)
• Set up and configure new user accounts, email, and system permissions in accordance with onboarding procedures
• Perform regular preventative maintenance on IT equipment to ensure optimal performance and minimize downtime
• Assist with software updates, patch management, and basic cybersecurity enforcement (e.g., antivirus, firewalls, user awareness)
• Collaborate with the IT team on hardware upgrades, migrations, and deployments
• Maintain documentation of technical procedures, system configurations, and solutions to common issues
• Support audiovisual equipment setup for meetings, trainings, or special events
• Provide basic training and guidance to end users on system use and IT best practices
• Monitor helpdesk ticket metrics and escalate issues as needed to IT Supervisor
• Other duties may be assigned to meet business demands
  
  

90%

10%

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: n/a

PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
  
  

Preferred

HAZARDS:

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts
• Proximity to low voltage electricity
  
  

SKILL REQUIREMENTS:

Required

• Respectful customer relationships
• Drive motor vehicle
• Typing/Keyboard
• Word processing software
• Basic payroll/accounting skills
• Operate office machinery (fax, copier, etc.)
• Verbal communication (including telephone)
• Written communication (including composition)
• Operation of point of sale/inventory software
• Reasoning and logic
• Maintain records
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information
• Sensitivity to service population’s cultural and socioeconomic characteristics

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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