IT Technician Associate

Plateau Software Inc; Newport News (VA); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Plateau Software Inc in Newport News, VA is seeking an IT support technician to onboard students, validate network access, and provide hands-on help desk support for student devices.

The role requires an active SECRET clearance, Security+ certification, and Windows 11 administration experience. You will work with Intune/AUDS, manage patches/images, and handle ticketing in a dynamic, growing IT team.

Qualifikationen

• Active SECRET clearance required.
• Security+ certification.
• High school diploma or equivalent.
• Experience with Windows 11 administration.
• Experience with AUDS or Microsoft Intune.
• Ticketing system usage experience.
• Strong customer service and teamwork.
• Willingness to learn and apply new skills.

Aufgaben

• Support student onboarding by validating student network access.
• Ensure all requirements are met by the student during processing to allow network access.
• Provide direct, indirect, logical and physical support for all student IT devices (HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues).
• Troubleshoot student devices when faults are encountered.
• Document all faults encountered and remediation of faults in the approved ticketing system.
• Monitor the local ticketing system continuously during hours of operation and complete/close-out tickets.
• Monitor the help desk phones during business hours and submit tickets on behalf of callers.
• Issue IT equipment to student classes and train the class on proper usage.
• Patch and keep machines updated with the most up-to-date patches.
• Other duties as assigned.

Kenntnisse

Customer service

Team collaboration

Willingness to learn

Organizational skills

Ausbildung

High school diploma

Security+ certification

Active SECRET clearance

Tools

Microsoft Intune

AUDS

Ticketing system

Windows 11 administration

Patch/imaging systems

Jobbeschreibung

Plateau Software Inc

Plateau GRP is a quickly expanding company that values your skills, training and ideas. Do you feel like a number and not an individual? At Plateau, you are our greatest asset. Do you want to switch career fields to Information Technology? Our company provides a path forward to develop the skills needed for new IT careers. We aspire to promote from within and strive to foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career with Plateau!

• Support student on-boarding by validating student network access


• Ensure all requirements are met by the student while in processing to allow for network access


• Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues


• Troubleshooting student devices when faults are encountered


• Document all faults encountered and remediation of faults in the approved ticketing system


• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system


• Monitor the help desk phones during business hours and submit tickets on the behalf of the caller


• Issue IT equipment to student classes and train the class on proper usage


• Patch and keep machines updated with the most up-to-date patches


• Other duties as assigned

Requirements

• Security + certification


• Be a high school graduate


• Possess an active SECRET clearance


• Willingness to learn and apply new skills


• Good organizational skills
  
• Customer service


• Patching and imaging systems


• Windows 11 administrator experience


• Ticketing system and metric experience


• Work well with others in a team environment


• Experience with AUDS/Microsoft Intune

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at [e-mail]

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Equal employment opportunity, including veterans and individuals with disabilities.

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