IT Technician 5 - User Services

University of Nevada, Reno; Reno (NV); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

PERS retirement plan

Health insurance options

UNR Fitness Center membership

Job summary

The University of Nevada, Reno is seeking an IT Technician 5 to support the Endpoint Services unit within the Office of Information Technology. The role involves deploying, configuring, maintaining, and troubleshooting university endpoints and peripherals, across campus and offsite locations.

Responsibilities include software deployment, hardware repair, and lifecycle management, with preferred experience in Intune, SCCM/JAMF, AD, and PowerShell scripting to improve deployment efficiency and

Qualifications

• Two years IT work experience in installation, maintenance, and repair of workstation hardware and software or equivalent combination.
• Valid Class C driver’s license or higher required at appointment and ongoing.
• Experience with Windows enterprise endpoint deployment and management preferred.

Responsibilities

• Support and manage endpoint devices across campus and offsite locations.
• Deploy, configure, maintain, troubleshoot, and lifecycle-manage computing devices and peripherals.
• Assist with imaging, configuration, and management processes for new endpoints.

Skills

Intune

Endpoint Manager

PowerShell

Active Directory

Group Policy

OS deployment

Endpoint security

Education

High school diploma or equivalent

Tools

Microsoft Intune

Microsoft Endpoint Configuration Manager

JAMF

Active Directory

Group Policy Management

DeepFreeze

LabStats

PowerShell

Job description

Job Description

The University of Nevada, Reno is recruiting for an IT Technician 5 position within the Office of Information Technology (OIT) – User Services. This position does not provide layoff rights and is contingent upon funding. The technician will work as a member of the Endpoint Services unit and will be responsible for supporting and managing endpoint devices across the University’s central campus and offsite locations.

This includes the deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computing devices and peripherals, including computers, laptops, printers, and other related technologies.

Responsibilities may include troubleshooting hardware, software, and operating system issues; installing and configuring software; managing endpoint connectivity and peripheral devices; and supporting applications such as Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.

This position is called upon to transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible.

Duties also include evaluating and recommending replacement parts and hardware upgrades for institutionally owned equipment; performing equipment relocations, replacements, and modifications; deploying new endpoint devices using established imaging, configuration, and management processes; coordinating deployments with department personnel; performing data transfers in accordance with University, OIT, and departmental data security requirements; and advising departments on University-approved surplus procedures to ensure the secure disposition of institutional data and equipment.

The position also supports device lifecycle management activities and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.

Essential Qualifications

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR An equivalent combination of education and experience as described above.
• A valid Class “C” driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment.

Preferred Qualifications

• Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats.
• Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation to support deployment, configuration, reporting, and operational efficiency.
• Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.
• Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.

Schedule

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.

Compensation

Grade Grade 34 (Entry: Step 01 $30.16/hr. - Step 05 $35.81) In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate’s qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code. To view the classified compensation schedules, please visit: Classified Compensation. Select Salary schedule, PP01. For more information, visit the Classified Salary Calculator

Perks

Perks of PERS Employees are enrolled in The Public Employees’ Retirement System of Nevada (PERS) upon hire. For information on contribution rates, please visit: NV PERS Contribution Rates “I’m so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I’m completely secure and confident that my retirement will always be there for me.” – Robin F. Rich retirement plan - Retirement Calculator

Perks of Working at UNR Health insurance options including dental and vision - Health Insurance Life insurance, generous annual and sick leave - Classified Benefits

E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options. E.L. Wiegand Fitness Center Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues. Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC Classified Staff Grants-In-Aid Benefit For more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grant-In-Aid Benefit Classified Employee Family Opportunity Program Additionally, we offer a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). For more information, please visit: Classified Employee Family Opportunity Program

Department Information

Office of Information Technology department provides computing, software, and communications support services to students, faculty, and staff throughout the University. The department manages and supports software development, applications support and data warehousing, network services, and server support and management. The goal of the organization is to assist departments and colleges in automating any administrative or academic process within the University that can benefit from automation and thereby improve the efficiency and accuracy of University operations. Learn more about the Office of Information Technology here: https://www.unr.edu/oit/about-oit

Contact Information

Search Coordinator, Tammy Cushway at [e-mail]

Posting Close Date

This posting is open until filled qualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.
Note to Applicant A background check will be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. References will be contacted at the appropriate phase of the recruitment process. Applicants hired on a federal contract may be subject to E-Verify. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. Schedules are subject to change based on organizational needs.

About Us

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries. Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.” Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics. The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University’s physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as “University Village,” to provide affordable housing for graduate students and early career faculty. Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google’s TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation. In 2023, the U.S. Department of Commerce’s Economic Development Administration (EDA) announced that Nevada – led by the University of Nevada, Reno – was named one of the inaugural 31 Regional Technology and Innovation Hubs (TechHubs). Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories. Nevada’s Tech Hub will strengthen America’s lithium batteries, critical elements and other electric vehicle materials industry sectors within the state. Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its 150-year tradition of benefitting our state, nation and world. The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience. Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education. For more information, please visit the University’s website.

Center for Civil Rights & Equal Access

Zeva Edmondson Director, Title IX Coordinator Center for Civil Rights & Equal Access 1664 N. Virginia Street Reno, NV 89557 [phone] [e-mail] The University of Nevada, Reno, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Zeva Edmondson, Director, Title IX Coordinator, Center for Civil Rights and Equal Access, University of Nevada, Reno, 1664 N. Virginia Street, Continuing Education Building, Room 206, m/s 158, Reno, Nevada 89557-0158, Telephone: [phone]; Email: [e-mail]; to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: [phone] FAX: [phone]; TDD: 1-800-877-8339; Email: [e-mail]; or to both. Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found here. If you need any accommodations to complete an application, please contact Human Resources at [e-mail]. Si necesita alguna acomodación para completar una solicitud, comuníquese con Recursos Humanos en [e-mail]. Information regarding security, personal safety, fire safety, and crime statistics can be found at UNR's website. NSHE Employees are required to participate in a mandatory retirement plan in lieu of Social Security. As a result, employment at NSHE may impact your Social Security benefits. Additional information is available at SSA 1945. Job postings are specific to the Nevada System of Higher Education.