IT TECHNICIAN 4

State-of-Nevad; Carson City (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Governor's Technology Office in Carson City, Nevada, is hiring an IT Technician 4 for an on-site role within the Facility Operations team. This entry-level opportunity provides training to monitor Windows/Linux platforms, mainframe z/OS, batch job scheduling, and facility equipment.

Responsibilities include responding to failures across server, mainframe, UNIX, and network sections, with on-the-job training to build essential IT skills for career progression.

Qualifications

• Graduation from high school or equivalent with five years IT experience (three years in user support).
• Experience with operating systems, applications, and peripherals.
• Knowledge of policies, procedures, and security basics.
• Ability to develop and maintain documentation.

Responsibilities

• Monitor multiple computing platforms including Windows and Linux Server OS, Virtual Machines, IBM mainframe (z/OS).
• Modify z/OS and Linux/UNIX job schedules and code changes to batch jobs.
• Print large batches of output and monitor equipment within the GTO Computer Facility.
• Notify Server, Mainframe, UNIX, Network, and Mechanical sections of failures; provide training as needed.

Skills

Windows OS

Linux OS

Mainframe z/OS

Batch jobs

Networking basics

Security principles

Documentation

Troubleshooting

Education

High school diploma

Tools

Help desk software

Backup systems

Disk imaging tools

Job description

This is an IT Technician 4 position within the Governor's Technology Office (GTO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the GTO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. IT Technician 4’s will be given thorough on-the-job training empowering them with the skills needed to successfully perform their job duties.

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.

Perform related duties as assigned.

Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices.

Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.

General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting.

Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.