IT Technician 2 - Northern Area Extension (Reno, NV)

University of Nevada, Reno; Reno (NV); On-site; USD 57,241,000 - 77,431,000; Full time

Benefits offered by this job

Health insurance including dental and

Vision discount and wellness programs

Job summary

University of Nevada, Reno Extension is seeking an IT Technician 2 to provide frontline technology support for Extension faculty and staff across Northern Nevada. You’ll troubleshoot issues, deploy equipment, and support classroom technology to ensure programs run smoothly.

Reporting to the IT Administrator, this full-time role emphasizes customer service, teamwork, and the careful handling of hardware, software, and peripherals. A strong foundation in IT support and communication is essential.

Qualifications

• High school diploma or equivalent; 3 years in IT/user support.
• Valid Class C driver’s license within 30 days of appointment.
• Fingerprinting/background check required.
• Experience with Microsoft Office365 and Windows-based workstations.
• Excellent customer service and end-user communication skills.

Responsibilities

• Provide technical support for hardware, software, printers, peripherals, and workstation connectivity.
• Configure, deploy, maintain, and troubleshoot computers and technology equipment.
• Support classroom, conference room, and meeting technology to ensure a positive user experience.
• Maintain technology inventory records, asset tracking, and service documentation.
• Participate in technology projects, equipment upgrades, software implementations, and operational initiatives.

Skills

Customer service

Technical troubleshooting

Communication skills

IT support

Education

High school diploma or equivalent

Tools

Office365

Windows workstations

Printers

Job description

Job Description

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. Final applications must be submitted prior to the close of the recruitment.

Job Description The University of Nevada, Reno Extension is seeking a customer-focused and technically skilled IT Technician 2 to provide frontline technology support for Extension faculty and staff across Northern Nevada. In this role, you will help ensure employees have the technology and support they need to successfully deliver educational programs, research, and community outreach throughout the state. From troubleshooting computer and software issues to deploying new equipment and supporting classroom technology, you’ll play an important role in keeping Extension operations running smoothly. This is an excellent opportunity for someone who enjoys solving problems, helping others, and working in a collaborative environment where no two days are exactly the same.

About the Position

Reporting to the IT Administrator, the IT Technician2 provides technical support and technology services to Extension faculty and staff. The position assists users with hardware, software, workstation, peripheral, printer, and connectivity issues; deploys and maintains technology equipment; supports meeting and classroom technology; maintains inventory and asset records; and participates in technology projects and operational initiatives. The role requires strong customer service skills, technical troubleshooting abilities, and the ability to communicate effectively with users of varying technical backgrounds.

Key Responsibilities

• Provide technical support for computer hardware, software, printers, peripherals, and workstation connectivity issues.
• Configure, deploy, maintain, and troubleshoot computers and technology equipment used throughout Extension.
• Support classroom, conference room, and meeting technology to ensure a positive user experience.
• Maintain technology inventory records, asset tracking systems, and service documentation.
• Participate in technology projects, equipment upgrades, software implementations, and operational initiatives.

Essential Qualifications

• Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR One year of relevant experience as an IT TechnicianI in Nevada State service; OR An equivalent combination of education and experience as described above.
• A valid Class “C” driver’s license or higher operator’s license within 30 days of appointment.
• This position requires candidates to complete a fingerprinting/background check.

Preferred Qualifications

• Experience providing desktop or help desk support in a professional environment.
• Experience supporting Microsoft Office365 and Windows-based workstations.
• Experience deploying and configuring computers, printers, and peripheral devices.
• Experience maintaining technology inventory and asset tracking systems.
• Strong customer service and end-user support skills.
• Experience supporting classroom, training, or conference room technology.
• Ability to explain technical concepts to individuals with varying levels of technical expertise.

Schedule and Travel

This is a full-time, 40-hour-per-week position with a typical work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., this is subject to change based on operational needs. Travel between Extension offices and program locations may be required to install, maintain, or troubleshoot technology equipment. University vehicles may be available for business travel upon completion of required driver authorization and training requirements. Employees who use a personal vehicle for approved business travel may be eligible for mileage reimbursement in accordance with University and State policies.

Compensation Grade

Grade28 (Entry, Step01 $23.49/hr) In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. To view the classified compensation schedules, please visit Classified Compensation. Select Salary Schedules, Employee/Employer pay (PP01 CBA Units C and L) for 2026. For more information, visit the Classified Salary Calculator.

The Perks of PERS Classified Employees

• The Public Employees’ Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare.
• Details: Please visit the Benefit Estimator Retirement Calculator for more information.

Perks of Working at UNR

• Health insurance options including dental and vision
• Health Insurance Life insurance, long-term disability, generous annual and sick leave
• Classified Benefits E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options.
• Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
• Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate.
• SEC Grant-in-aid for Classified Employees The University encourages employees to pursue training and educational opportunities available to them through the Nevada System of Higher Education institutions. Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is job-related.
• Classified Staff Grant-In-Aid Benefit Classified Employee Family Opportunity Program The University offers this program for spouses, domestic partners, and dependents of Classified employees (working at least 50%). The Classified Employee Family Opportunity Program may be used for undergraduate and graduate state-supported courses.

Why Join Us?

At University of Nevada, Reno Extension, you’ll be part of a mission-driven organization dedicated to serving communities across Nevada. We offer the opportunity to work with a supportive team, contribute to impactful educational programs, and help deliver technology solutions that support Extension’s statewide outreach and service mission.

About the University

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries. Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics. The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University’s physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as “University Village,” to provide affordable housing for graduate students and early career faculty. Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google’s TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation. In 2023, the U.S. Department of Commerce’s Economic Development Administration (EDA) announced that Nevada – led by the University of Nevada, Reno – was named one of the inaugural 31Regional Technology and Innovation Hubs (TechHubs). Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories. Nevada’s Tech Hub will strengthen America’s lithium batteries, critical elements and other electric vehicle materials industry sectors within the state. Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its 150-year tradition of benefitting our state, nation and world. The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience. Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education. For more information, please visit the University’s website.