IT Technician

Bel Group; Traverse City (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Bel Brands is seeking an Local IT Technician to provide on-site support at our plant and manage L1 tickets. You will be involved in projects and collaborate with project managers to improve IT services.

The role requires an associate degree in IT or CS and 3+ years of help desk experience. Manufacturing or food-industry experience is a plus. On-site work is expected in a manufacturing environment.

Qualifications

• Associate degree in IT or Computer Science is required.
• 3+ years of information systems experience supporting general help desk.
• Manufacturing experience is a plus but not required.
• Food industry experience is a plus but not required.

Responsibilities

• Provide IT support in our plant and manage L1 tickets and participate in projects.
• Install or repair computers with standardized applications and networking software; diagnose and solve problems.
• Install and configure local area networks for data, voice, and video per standards.
• Maintain ticket management systems and respond to user questions.
• Train end-users and interact with staff on equipment and software.

Skills

Team player

Communication

MS Office

Windows

Cisco VoIP

Ivanti

ServiceNow

Office 365

Security awareness

Ticket handling

Education

Associate degree in IT or Computer Science

Tools

Ivanti

ServiceNow

Office@Hand

Job description

At Bel, we are not just a company—we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel®, GoGo squeeZ®, The Laughing Cow®, and Boursin®, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives.

The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID. #IWorkForAllForGood

Job Summary:

The Local IT Technician provides support to users in our plant and managing L1 tickets and is involved on some projects helping project managers.

Job Responsibilities & Tasks :

• Manage production and operations technical services
• Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
• Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
• Manageserver’ssystem and VoIP following the technical plans.
• Install, troubleshoot and support various printers – HP and Zebra
• Install, troubleshoot and support Axel (Thin Client) units
• Create and Maintain Standard Operating Procedures/Documentation
• Maintain a high level of customer service
• Respond to user questions and explain the operation of network applications and equipment.
• Train and interactwith end-users and training on equipment, software,processetc.
• Capacity to take over othersite’sissues(NYC, Nampaor BEL sites)
• Maintaininga goodticketmanagement (request, incident, security topics).
• Managing stock on your site.
• Quality
• CMDBmaintaining agood quality of the informationof the site (IPAM, Computer, Software, equipment)
• Work towardcompliancy,conformity,andIThygiene:AD object, Computer update, CMDB CI Computer, Renewal computer.
• Backlogquality: Provide the services and solve the incidents respecting the defined service level agreements
• All other duties as assigned

Key Performance Indicator (KPI) :

• Response and resolution time for every ITSD ticket
• Dashboard o n PC compliancy
  Dashboard on hardware asset management

PositionRequirements:

EDUCATION

• Associate degree in IT or Computer Science minimum required.

EXPERIENCE

• 3 + Years of information Systems Experien ce supporting general help desk
• Prior Manufacturing experience is a plus but not required
• Prior Food industry experience is a plus but not required

SKILLS

• Team player with the ability to learn quickly, stay organized and highly motivated
• Excellent written and verbal communication skills
• Experience with standard office tools: Microsoft Office, Windows, Acrobat, etc.
• Prior experience with Cisco switches/VoIP/Wi-Fi is a plus.
• Experience withIvantiis a plus.
• Experience withOffice@Handis aplus.
• Ticket System ServiceNowexperience is a plus.
• Experienceor sensitivity onsecurity is arealplus.
• Ability to work in matrix environment with minimalsupervision.

PHYSICAL & TRAVEL REQUIREMENTS

• Must be able to work in normal office conditions and in the manufacturing plant.
• Must be able to worka minimum of8 hours per day and be on his/her feet for extended periods of time.
• Must be able to lift up to 40 lbs.

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500.