IT Technician

Bel; Traverse City (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Ideal candidates hold an associate degree in IT/CS and 3+ years in IT, with experience in office tools, Cisco switches, VoIP, Wi‑Fi, and service desks. Ability to work across sites is valued and manufacturing familiarity is a plus.

Qualifications

• Associate degree in IT or CS required.
• 3+ years of information systems experience.
• Manufacturing or food industry experience is a plus.

Responsibilities

• Support plant users by managing L1 tickets and assisting on projects.
• Install/repair computers with standardized apps and networking software.
• Configure LAN data networks per organization standards.
• Manage servers and VoIP according to technical plans.
• Install and troubleshoot printers and Axel Thin Client units.
• Create and maintain SOPs and CMDB data quality.
• Maintain high level of customer service and ticket management.
• Work across multiple site issues when needed.

Skills

Team player

Communication

Microsoft Office

Windows

Cisco switches

VoIP

Wi‑Fi

Ivanti

Office@Hand

ServiceNow

Security

Matrix environment

Education

Associate degree in IT or Computer Science

Job description

At Bel, we are not just a company—but a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel®, GoGo squeeZ®, The Laughing Cow®, and Boursin®, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives.

The company has headquarters in Chicago and New York City and operates four manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID.

Job Summary

The Local IT Technician provides support to users in our plant, manages L1 tickets, and assists on some projects helping project managers.

Job Responsibilities & Tasks

• Manage production and operations technical services
• Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
• Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
• Manage server’s system and VoIP following the technical plans.
• Install, troubleshoot and support various printers – HP and Zebra
• Install, troubleshoot and support Axel (Thin Client) units
• Create and maintain standard operating procedures/documentation
• Maintain a high level of customer service
• Respond to user questions and explain the operation of network applications and equipment.
• Train and interact with end-users and training on equipment, software, process etc.
• Capacity to take over other site’s issues (NYC, Nampa or BEL sites)
• Maintain a good ticket management (request, incident, security topics).
• Manage stock on your site.
• Quality
• CMDB maintaining a good quality of the information of the site (IPAM, Computer, Software, equipment)
• Work toward compliance, conformity, and IT hygiene: AD object, computer update, CMDB CI Computer, renewal computer.
• Backlog quality: Provide the services and solve the incidents respecting the defined service level agreements.
• All other duties as assigned

Key Performance Indicator (KPI)

• Response and resolution time for every ITSD ticket
• Dashboard on PC compliancy
• Dashboard on hardware asset management

Position Requirements

Education

• Associate degree in IT or Computer Science minimum required.

Experience

• 3+ years of information systems experience supporting general help desk
• Prior manufacturing experience is a plus but not required
• Prior food industry experience is a plus but not required

Skills

• Team player with the ability to learn quickly, stay organized, and highly motivated
• Excellent written and verbal communication skills
• Experience with standard office tools: Microsoft Office, Windows, Acrobat, etc.
• Prior experience with Cisco switches/VoIP/Wi-Fi is a plus.
• Experience with Ivanti is a plus.
• Experience with Office@Hand is a plus.
• Ticket system ServiceNow experience is a plus.
• Experience or sensitivity on security is a real plus.
• Ability to work in a matrix environment with minimal supervision.

Physical & Travel Requirements

• Must be able to work in normal office conditions and in the manufacturing plant.
• Must be able to work a minimum of 8 hours per day and be on his/her feet for extended periods of time.
• Must be able to lift up to 40 lbs.

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500.