IT Technician

Walbridge; Rhode Island; On-site; USD 52,000 - 68,000; Full time

Job summary

Walbridge is seeking an IT Technician to provide hands-on technical support at the job site, focusing on Windows-based systems and hardware while ensuring smooth operations. The role involves deploying hardware, configuring workstations for new hires, and assisting with pilot deployments of new technologies.

Ideal candidates have 3+ years in IT support in a Windows environment, strong documentation skills, and the ability to travel and train in Detroit, MI for several weeks.

Qualifications

• Completion of at least a high school diploma or equivalent with technical training or experience.
• 3+ years in IT support in a Windows environment, via phone/remote tools.
• Proficiency with Microsoft Office and Windows OS.
• Experience documenting work in a ticketing system.
• Knowledge of hardware specs and basic networking.
• Ability to multi-task and meet deadlines in a fast-paced setting.
• Willingness to travel and train in Detroit, MI for 4–6 weeks.

Responsibilities

• Provide Tier 1/2 Windows 11 technical support and user assistance.
• Deploy desktops, laptops, and peripherals; install and support standard apps.
• Set up workstations for new hires and ensure readiness on day one.
• Assist with new technology evaluations and pilot deployments.
• Support basic network connectivity, VPN, and wired/wireless configs.
• Research and recommend hardware/software to improve efficiency and security.
• Deliver end-user training and guidance to reduce support incidents.

Skills

Windows support

Documentation in ticketing system

Hardware knowledge

Networking basics

Multi-tasking

Physical lifting 40 lbs

Willing to travel

Customer support

Education

High school diploma or equivalent + technical training

Tools

Ticketing system

Windows OS

Microsoft Office

Job description

We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the job site, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional who is passionate about technology and customer support to learn and grow.

Location

You will work from the project location in Van Buren Township, Michigan.

Preference will be given to candidates currently located in the Van Buren Township area. Candidates residing elsewhere in the contiguous United States must be willing to relocate at their own expense.

Responsibilities

• Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including troubleshooting OS issues, performance optimization, and user assistance.
• Hardware & Software Deployment - Stage, configure, and deploy desktops, laptops, and peripheral devices. Install, update, and support standard business applications in accordance with IT policies.
• Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including account setup, system configuration, and ensuring readiness on day one.
• New Technology Support & Adoption - Support the implementation and adoption of new technologies, including evaluating emerging tools, assisting with pilot deployments, and helping users transition to new systems and solutions.
• Network Support - Assist with basic network setup and troubleshooting, including connectivity issues, VPN access, and wired/wireless network configurations.
• IT Recommendations & Asset Planning - Research and recommend hardware, software, and IT services to improve operational efficiency, performance, and security.
• User Training & Support - Deliver end-user training and guidance on technology tools, systems, and best practices to enhance productivity and reduce support incidents.

Qualifications

• Completed a minimum of high school diploma or equivalent, and technical training or professional experience
• 3 years or more of commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools
• Proficiency using Microsoft Office suite and Windows operating system software
• Experience steadfastly documenting all works performed in the ticketing system
• User data transfer to new laptops
• Thorough understanding of hardware technical specifications and general network experience
• Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment
• Ability and willingness to learn new skills quickly
• Ability to safely lift up to 40 pounds
• Able to frequently work beyond 40 hours per week.
• Able to travel out of state, sometimes with short notice, and stay overnight as needed
• Able to train in Detroit, Michigan for 4-6 weeks
• Applicants must be legally authorized to work in the Unites States without current for future employment visa sponsorship

Ideally, you’ll also have:

• CompTIA A+ certification
• Networking knowledge, including router/firewall configuration and management
• Direct end-user support experience

EEO/AA Employer M/F/D/V

Walbridge is an equal opportunity employer with a culture that promotes diversity, equity, and inclusion in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other legally protected status.