IT Technician

SIERRA PACIFIC INDUSTRIES; Red Bluff (CA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Excellent low-cost health benefits

Retirement plan with employer-paid contributions

Paid vacation and 10 holidays

Full Health Benefits Plan

401(k) with company match

Job summary

SIERRA PACIFIC INDUSTRIES is seeking an IT Technician to effectively support IT operations based in Red Bluff, California. The role requires strong troubleshooting skills across various IT issues, managing inventory, and supporting users to ensure a positive experience.

The ideal candidate has experience in problem-solving within network environments, knowledge of various operating systems, and works well independently and as part of a team. Benefits include excellent health coverage, a retirement plan with employer contributions, and paid vacations.

Qualifications

• Two years' experience in computer and network troubleshooting.
• Knowledge of Microsoft Azure and Active Directory.
• Familiarity with VOIP and business network connections.

Responsibilities

• Support company IT operations across U.S.
• Troubleshoot technology issues remotely and by phone.
• Manage an inventory of computer components and supplies.

Skills

PC and network problem-solving

Windows Desktop and Server knowledge

TCP/IP, DNS, DHCP

Remote connection knowledge

Education

CCNA and/or A+ certifications

Tools

Microsoft 365

VPN

Zebra label printers

Job description

About the Position

We are looking for an IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company. This position is not remote and will be based from Red Bluff, California.

• Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi‑Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

Qualifications

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi‑Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti‑virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Benefits

• Excellent low‑cost health benefits
• Retirement plan with employer‑paid contributions
• Paid vacation and 10 holidays
• Full Health Benefits Plan (including medical, dental, and vision) with low‑cost premiums
• 401(k) with company match and additional retirement contributions
• Company‑paid life insurance

Compensation

The general wage range for this position at Sierra Pacific Industries is from $20 to $30 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

EEO Statement

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.