IT Technician

Definitive Networks, Inc.; Pleasanton (CA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Full medical, dental, vision, life ins

15 PTO days

8 paid holidays

401(k) with 4% match

Tuition reimbursement

Paid training and certifications

On-call compensation

4/10 schedule

Job summary

Definitive Networks (DNI) in Pleasanton seeks an IT Technician to deliver remote and on-site support, troubleshoot issues, and maintain detailed logs in our helpdesk system. You will contribute to desktop rollouts, cloud/server builds, migrations, and network enhancements while communicating clearly with clients.

Ideal candidates have Windows 10/Server experience, Office 365 proficiency, and networking fundamentals.

Qualifications

• Strong knowledge of Windows 10 and Windows Server OS (2012–2022).
• Experience with Office 365 and networking fundamentals.
• Excellent communication and time-management skills; ability to work remotely and onsite.

Responsibilities

• Provide remote and hands-on IT support to clients.
• Research and identify solutions, diagnose issues, and log interactions in our Helpdesk system.
• Participate in desktop rollouts, cloud/server builds and migrations, and network enhancements.
• Explain complex technical topics in plain English.

Skills

Windows OS knowledge

Active Directory

Networking fundamentals

Office 365 proficiency

Communication skills

Tools

Office 365

Azure

Intune

Exchange

OneDrive

Job description

Are you passionate about technology and providing top-notch IT support? Look no further! Definitive Networks (DNI) is seeking an enthusiastic IT Technician to join our team. As a leading professional information technology consulting firm based in Pleasanton, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services. With clients throughout the Bay Area, DNI is committed to delivering exceptional customer service and ensuring our clients' technology needs are met. Join our talented team and take part in exciting projects, troubleshooting, and providing outstanding IT solutions!

In this role, you will be responsible for providing remote and hands-on technical support to clients, researching and identifying solutions to issues, diagnosing and troubleshooting technical problems, and maintaining detailed logs of all interactions within our Helpdesk and Project Management System. Additionally, you will have the opportunity to participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements.

We are seeking candidates with a solid understanding of Windows 10 and Windows Server OS (2012 - 2022), and experience with Office 365 and networking fundamentals. Industry certifications like A+, Network+, or Security+, are also highly desirable.

Aside from technical skills, we emphasize strong business skills in our team members. Effective communication skills, both technical and non-technical, are essential to explain complex issues to clients in plain English. Excellent time management, professionalism, and the ability to work remotely and onsite while managing your own workload are crucial. We value individuals who are detail-oriented, proactive, and eager to learn and progress in their careers.

This full-time position offers a competitive salary ranging from $75,000 to $90,000 per year, depending on experience, and includes a quarterly bonus opportunity. We also offer a 4/10 schedule with a rotating day off, and the option to join our on-call team with additional compensation. If you're ready to take your IT career to the next level and work with a dynamic team.

Requirements

• Good understanding of Windows 10 and Windows Server OS (2012 - 2022)
• Experience with Active Directory domain environments
• Proficiency in Office 365 (Azure, Intune, Exchange, One Drive)
• Knowledge of networking fundamentals
• Industry certifications a plus: A+, Network+, Security+
• Excellent technical and non-technical communication skills
• Effective time management and ability to work remotely and onsite
• Detail-oriented, proactive, and eager to learn and progress

Benefits

• Fully covered medical, dental, vision and life insurance benefits for you and your family. On day one.
• 15 PTO Days, plus an additional day on each anniversary
• 8 Paid Holidays
• 401(k) with 4% match and immediate vesting
• Tuition reimbursement on approved programs
• Paid time for training and certifications