IT Technician

The Ranch at Rock Creek; Philipsburg (MT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks an Information Technology Technician to provide comprehensive IT support for both property and guests. Responsibilities include server management, troubleshooting hardware/software issues, and optimizing network resources. Ideal candidates possess a Bachelor’s degree in IT and strong technical skills, along with experience in a hotel environment. Join this dynamic team in enhancing the technological experience for guests and staff alike!

Qualifications

• Minimum 2 years experience in network or systems administration.
• Strong knowledge of Microsoft Office 2007 and 2010, and Office 365.
• Experience with payment technologies and PCI compliance.

Responsibilities

• Test, implement and monitor servers including database and email.
• Assist with daily IT functions; troubleshoot hardware and software issues.
• Maintain the company LAN and email server.

Skills

Microsoft Operating Systems

Networking concepts

Communication

Problem solving

Education

Bachelors of Science degree in Information Technology

Tools

Microsoft exchange

Oracle Opera

Sage 100

Delphi

Book4Time

Job description

The Information Technology Technician is responsible for offering support for all onsite information technology needs, quality, security and delivery of information technology systems and services to both the property and its guest. Install and maintaining computer hardware, software and networks and manages and provide hardware and software maintenance, training and consultation. Make recommendations about future planning and development of resources.

Essential Duties and Responsibilities

• Test, implement and monitor servers, including database, email, file/print, and back up servers and their associated hardware and software.
• Assist management and staff with the daily functions of IT hardware & software. Address guest impact issues immediately.
• Assist in designing and performing sever and security audit, systems backup procedures, and other recovery processes in accordance with the company disaster recovery and business continuity strategies.
• Maintain the company LAN and email server, wireless networks from a hardware and software perspective
• Acts as the first responder to onsite technology incident and request. Troubleshoot and resolve hardware, connection, printer and software issues reported to the Help Desk. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Assist in constructing technology guidelines and safeguards of the company assets.
• Upholding the IT guidelines for employees which dictate proper use of computers, peripheral devices, telephones, intranet/internet and all records centers.
• Is the prime point of contact in securing the technology equipment for the company.
• Maintains telecommunications and network resources to optimize workforce efficiency.
• Support and troubleshoot any issues with SMS, Sage 100, Delphi and Synexys.

Education/Experience

• Bachelors of Science degree in Information Technology, system Administration or related field.
• Minimum 2 year experience in network or systems administration.
• Strong knowledge of Microsoft Operating Systems including: Windows Server 2008, Windows 7 and Windows XP, Microsoft Office 2007 and 2010, and Office 365.
• Strong knowledge of networking concepts and application.
• Knowledgeable about wireless technologies.
• Experience administering a Microsoft exchange environment.
• Experience in network security and best practices.
• Previous hotel experience desired and preferred.
• Experience with payment technologies, mobile payments, POS encryption banking software system ( CC processing) and PCI compliance rules.
• Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce
• Valid drivers license and clean driving record.

Special Skills Equipment

• Committed, patient and positive person with strong work ethic.
• Highly motivated with excellent communication skills to properly communicate instruction and troubleshooting for employees or guest who may have concerns about the use of technology, equipment and software.
• A goal oriented team player able to work and serve all departments at The Ranch to assure financial and service goals are achieved.
• A creative problem solver with the ability to think on his or her feet and work with minimum supervision.
• Organized, with excellent follow-up skills.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.