HR Manager

Ko-Kwel Casino Resort; North Bend (OR); On-site; USD 85,000 - 120,000; Full time

Job summary

Ko-Kwel Casino Resort in Oregon is seeking an experienced HR Manager to serve as a trusted partner and culture champion. You will build relationships with leaders and team members, oversee HR operations, and lead the HR support staff to deliver exceptional service while ensuring compliance across payroll, benefits, and employee relations.

The role emphasizes coaching, policy interpretation, and strategic HR initiatives in a hospitality setting, with responsibilities spanning safety, performance,

Qualifications

• Five years of work experience in a human resources management capacity.
• Strong knowledge of federal employment law and OSHA regulations.
• Experience in hospitality or 24/7 operations preferred.
• Proven ability to coach and influence managers and staff.

Responsibilities

• Partner with leaders to foster an engaging, service-focused work environment.
• Lead HR support team and coordinate HR programs across departments.
• Oversee employment relations matters with sound judgment and timely communication.
• Manage unemployment claims and prepare leaders for hearings.
• Develop and deliver employee recognition events and engagement activities.
• Develop HRIS reports and provide weekly status updates to HR leadership.
• Ensure pay equity, salary grades, and evaluation tracking accuracy.
• Review changes by payroll deadlines and ensure regulatory compliance.
• Provide backup support across HR functions and train staff.

Skills

Interpersonal skills

Coaching

Facilitation

Influence

MS Office

Excel

HRIS

HR reporting

Communication

Team leadership

Education

Bachelor's degree in HR Management or related field

Tools

Paylocity

HRIS systems

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

The HR Manager is a trusted partner and culture champion, building strong relationships with leaders and team members to foster an engaging, service-focused work environment. Think of this role as part coach, part problem-solver, and part cheerleader for good people practices. You'll be a go-to resource for all things HR and may also lead and inspire a few awesome folks on the HR support team. This role guides others toward best HR practices with influence, coaching, and care, while overseeing assigned HR support team members to ensure smooth operations and exceptional service.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Engage with department leaders in delivering HR programs and collaborate on creative, goal-driven solutions.
• Maintain an in-depth understanding of legal and policy requirements related to daily employee management to reduce risk, and implement compliance-focused changes when needed.
• Independently manage and resolve employment relations matters ranging from simple to complex, using sound judgment, real-time triage, and timely communication with stakeholders.
• Provide coaching to managers and team members, offering constructive feedback and interventions that support team effectiveness.
• Supervise assigned HR support roles, ensuring efficient and effective practices are in place, and provide leadership, training, and ongoing support.
• Manage unemployment insurance claims through the TPA with a focus on cost control; prepare leaders for hearings and represent the company when required.
• Plan and execute employee appreciation and recognition events in partnership with direct reports and the Engagement Committee, including quarterly and annual awards and holiday celebrations, and lead the committee toward its objectives.
• Create and deliver engaging, welcoming guidebook presentations for new hires.
• Independently or through support staff, review action forms and process routine and non-routine changes by payroll deadlines, ensuring accuracy in areas such as pay equity, salary grades, and evaluation tracking.
• Conduct sensitive exit interviews and ensure timely processing of separation paperwork and regulatory notices; delegate routine exits to the support team and use exit data to identify trends and recommend improvements for retention.
• Maintain a strong working knowledge of the HRIS and internal systems and explore opportunities to better leverage HR technology.
• Generate routine and specialized HRIS reports as requested by HR leadership.
• Compile weekly reports on terms, transfers, and status changes and distribute them by deadline or delegate appropriately.
• Provide backup support across the department as needed and cross-train in all HR functions to ensure continuity and flexibility.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High School Diploma or GED required.
• Four-year degree in Human Resources Management, Organizational Development, Industrial Relations or related field preferred; an equivalent combination of education, years of experience & certification (PHR/SCP or THRP) will be considered.
• Five years of work experience in a human resources management capacity required with experience in a broad faucet of the HR body of knowledge; recruitment, employment relations, HR processes and HRIS; benefits and leaves.
• Prefer experience in the hospitality industry or other 24/7 organization.
• Above average understanding of federal employment law required. Understanding of OSHA safety regulations, a plus.
• Strong interpersonal skills including coaching, facilitation and the ability to motivate and influence the attitudes and opinions of others required.
• Multi-task orientation with a high attention to detail while meeting various deadlines.
• Ability to work independently or part of a team successfully to accomplish objectives.
• Prior supervisory experience preferred.
• PC skills to include proficiency in all MS Office applications with above average ability with Excel required.
• Paylocity product knowledge highly preferred with experience using an HRIS system required.
• Must have a professional appearance and excellent oral and written communication skills to speak effectively with groups and one-on-one meetings.
• This position requires the ability to promote a professional work ethic.
• Ability to maintain confidence and use tact and discretion in a variety of situations.
• Comfortable communicating clearly and positively with both guests and teammates.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll spend some time sitting but also be on your feet often, using your hands to handle tools and equipment. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.