IT Technician

Milwaukee Succeeds; Milwaukee (WI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Progressive Community Health Centers is seeking an IT Specialist for our Lisbon Avenue Health Center in Milwaukee, WI. This in-person role focuses on technical assistance, setup, and end-user support across Windows desktops, Microsoft software, IP phones, and related equipment.

You will help staff resolve IT issues, maintain inventory, and assist with Epic and softphone tasks. A Wisconsin driver’s license for local travel is required; vaccination is mandatory for all staff.

Qualifications

• Minimum 1 year of experience in an IT role.
• At least 1 year of IT-related education or an IT certificate (e.g., CompTIA, Microsoft, Cisco).
• Must have a valid Wisconsin driver’s license for local travel between sites.
• Role is in-person, onsite at Lisbon Avenue Health Center.
• Vaccination is mandatory for all employees, providers and volunteers.

Responsibilities

• Provide technical assistance, support, and setup for computer systems, hardware, and software.
• Respond to a variety of technology issues, isolate problems, and implement solutions.
• Support staff with Windows desktops, Microsoft software, IP phones, and peripheral IT equipment.
• Install and train users on software and perform basic troubleshooting of software issues.
• Maintain IT equipment inventory, storage, and staff move updates.
• Conduct IT-related visits to remote sites as needed for support.

Skills

Communication

Independent work

Organization

Detail-oriented

Microsoft Word

Excel

PowerPoint

Outlook

Verbal/Written English

Education

IT certificate or certificate program

IT-related education (1 year)

Tools

Windows OS

Microsoft Office

IP Phones

Epic

Softphone setup

Job description

Do you have a passion for our community and the skill set to support growth at an up-and-coming health organization? Progressive Community Health Centers is hiring for an IT Specialist at our Lisbon Avenue Health Center. This position does NOT require nights, holidays, or weekends!

Who are we?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

What will you do?

Responsible for providing technical assistance, support and set-up related to computer systems, hardware, or software. Responds to requests on a variety of technology issues, isolates problems, and determine and implement solutions. Supports staff in working with the different Systems, maintaining documentation, and end user support for Windows Desktops, Microsoft Software, IP Phones, and peripheral IT equipment. Will also perform basic support tasks in the IP Phone system and Epic such as helping users log in and setting up softphone.

ESSENTIAL FUNCTIONS AND DUTIES

• Supports the organization with IT-related requests the end users will submit.
• Set up new computers and laptops for staff and maintain Windows Operating Systems.
• Install and train users with software on end-user computers and laptops and perform basic troubleshooting of software problems and maintain Microsoft's suite of software.
• Installs and maintains technology equipment in use such as printers, scanners, fax machines, and phones.
• Add and remove items in the IT equipment inventory. And edits the inventory and technology and staff move.
• Manages the IT storage room for organization and updates inventory.
• A valid Wisconsin driver's license is needed for local travel between sites. Regular visits as needed to remote sites are expected for IT support.
• This roll is in person, onsite.
• Inform team members and managers of major problems or of customers' recurring concerns
• Perform other job related duties as may be assigned.

KNOWLEDGE and SKILLS

• Demonstrate initiative, ability to work with others, and good professional judgment.
• Ability to work independently and organize time effectively.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Knowledge of and well-skilled in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.

EDUCATION AND EXPERIENCE

This position requires a minimum of 1 year of experience working in an IT role, and at least one year of education in an IT related field or at least one Certificate issued by an IT training facility, such as (but not limited to), CompTIA, Microsoft, Cisco. Has knowledge of commonly-used concepts, practices, and procedures within the information technology field. Must be able to interpret instructions and pre-established guidelines to perform the functions of the job and work under immediate supervision.

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Equal Employment Opportunity: Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.