IT Technician

The University of Kansas; Lawrence (KS); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of Kansas IT department is seeking an IT Installation & Maintenance Technician to install, service, and maintain ICT systems across KU's Lawrence and Edwards campuses.

Responsibilities include installing network components, performing diagnostics and repairs, training student technicians, and supporting special projects while following safety and policy standards. Valid driver's license required; KU prohibits H-1B sponsorship.

Qualifications

• Valid driver's license is required.
• Experience using ICT test equipment (e.g., copper certifiers, OLTS, OTDR) as shown in application materials.
• Three years of relevant professional experience or an Associate’s degree with one year of relevant professional experience.

Responsibilities

• 40% – Installation and Modifications: Install jacks, wiring, switches, wireless access points, UPS, and other network components; read schematics and floor plans; perform testing and report unauthorized installations.
• 20% – Diagnosis and Repair: Troubleshoot voice, data, and video services; use test equipment; coordinate with vendors; document changes in Remedy.
• 10% – Training: Provide training to student technicians and vendors; supervise non-complex tasks; share diagnostic methods.
• 10% – Special Projects and Assignments: Support emergency and high-impact projects; participate in rotating on-call schedule.
• 10% – Planning, Organization, and Related Duties: Coordinate priorities with supervision; keep ICT spaces organized; maintain vehicle.
• 5% – Vehicle upkeep: Monthly interior cleaning, exterior wash, routine maintenance, report issues.
• 5% – Inventory and Time Recording: Track parts and tools; document inventory and time.

Skills

Valid driver's license

Experience using ICT test equipment

Education

High School Diploma/GED

Associate’s degree

BICSI Installer 1/Installer 2/Technician

Tools

Copper certifiers

OLTS

OTDR

Job description

Position Overview

The IT Installation & Maintenance Technician is responsible for the installation, service provisioning, and maintenance of Information and Communications Technology (ICT) systems for the University of Kansas Lawrence and Edwards campuses. Work often involves accessing confined spaces, climbing ladders, working aloft, and operating on catwalks to install new cable/fiber. While all work must adhere to a master plan and established standards, technicians are afforded the discretion to deviate when needed to ensure operability.

This role allows for considerable autonomy. Assignments are generally framed around goals or problems to resolve, often with undefined initial conditions. Technicians are expected to apply sound judgment in selecting methods and materials, operating within the boundaries of KU policies, industry standards, and safety requirements.

This position supports the university's security objectives by following all applicable security policies and procedures.

KU IT is not able to provide H-1 B sponsorship for this position.

Job Description

40% – Installation and Modifications

• Execute moves, adds, and changes (MACs) for university voice, data, and video networks.
• Install jacks, horizontal wiring, cross-connects, Ethernet switches, wireless access points, UPS systems, video taps, splitters, amplifiers, and other network components.
• Utilize standard voice, data, and video installation practices, ensuring compliance with university, national technical, and safety standards.
• Read and interpret schematics, wiring diagrams, equipment specifications, cable plant drawings, and floor plans.
• Use telecommunications tools and software proficiently.
• Report unauthorized installations to the Installation and Maintenance Manager.
• Testing of all new installations (fiber and copper) with various cable certification meters.

20% – Diagnosis and Repair

• Troubleshoot and repair issues affecting voice, data, and video services, including issues with cross-connects, station equipment (e.g., phones, fax machines), video components, power, and grounding.
• Use appropriate test equipment (e.g., certifiers, OTDR, etc.) to aid in diagnosing issues.
• Perform repairs involving cable pair changes, component replacements, equipment swaps, and coordination with vendors (e.g., AT&T).
• Document all changes in work order systems or within Remedy, following current procedures.

10% – Training

• Provide training, instruction, and supervision to student technicians, subcontractors, and vendors.
• Assign non-complex tasks and monitor their performance.
• Train others in diagnostic methods and ICT installation standards.
• Offer end-user training on basic equipment features when needed.

10% – Special Projects and Assignments

• Support emergency and high-impact projects affecting campus ICT services.
• Participate in a rotating on-call schedule and provide support for athletic events and scheduled change requests.

10% – Planning, Organization, and Related Duties

• Coordinate priorities and schedules with supervisory staff to optimize work efficiency.
• Maintain a clean and organized state of ICT infrastructure spaces and university assigned vehicle.
• Practice safe driving habits and maintain a valid driver's license.

5% – Vehicle upkeep

• Monthly cleaning of the interior of the technician vehicle.
• Monthly car wash keeping the exterior clean.
• Scheduling routine maintenance of vehicle.
• Reporting any issues with the vehicle to the Technician manager.

5% – Inventory and Time Recording

• Accurately track parts and materials used during service activities.
• Maintain accountability for tools and test equipment issued.
• Ensure vehicle inventory and equipment are stocked and maintained.
• Complete inventory and time documentation by current systems and procedures.

Position Requirements

Valid driver's license.

Required Qualifications

1. High School Diploma/GED equivalency and three years of relevant professional experience or an Associate’s degree and one year of relevant professional experience or an equivalent combination of education/experience.
2. Experience using ICT test equipment (e.g., copper certifiers, OLTS, OTDR), as shown in application materials.

Preferred Qualifications

1. BICSI Installer 1, Installer 2, or Technician-level certification.
2. Experience installing and troubleshooting Ethernet equipment, LAN/WAN infrastructure, and analog, digital, or VoIP telephone systems as evidenced in application materials.
3. Experience completing network connections from wall jack to building interface as evidenced in application materials.
4. Experience with fiber optic fusion splicing and related hand tools as evidenced in application materials.
5. Experience with voice switching, special circuits, and data switching as evidenced in application materials.
6. Experience installing video cables, components, and CATV systems as evidenced in application materials.
7. Experience with fiber optic systems, broadband technologies, LAN, wireless, or WAN environments as evidenced in application materials.
8. OSHA 10-hour and/or 30-hour safety training as evidenced in application materials.

Contact Information

Paul Gulotta

[e-mail]

Advertised Salary Range$50,000

Application Review Begins Monday October 19, 2026

Anticipated Start Date Sunday November 8, 2026