IT Technician

Nexus Family Healing; East Bethel (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Four weeks PTO

Health insurance options

Life insurance

Disability insurance

401k match

Talkspace Benefit

Hinge Health Benefit

Carrot Fertility Benefit

Training opportunities

Advancement potential

Job summary

Nexus Family Healing seeks an IT Technician to join our team in Minnesota. The role covers on-site installations, maintenance, and support of hardware and software to keep systems running smoothly.

The position is full-time and onsite at our East Bethel location, with a Monday–Friday schedule and a competitive hourly wage. Responsibilities include admin tasks, end-user support and training, and network system maintenance across multiple offices in Minnesota.

Qualifications

• Associates degree in computer science; alternative: combination of work experience and education.
• 1+ year experience supporting end users in IT.
• Valid driver’s license required per state regulations.

Responsibilities

• Assist in computer systems administration and imaging of resources.
• Provide end-user support and training, respond to incidents and questions.
• Manage ticketing platform and ensure timely updates and resolutions.
• Provide network support for LAN/WAN/WLAN and telephony equipment.

Skills

End-user support

Network troubleshooting

Ticketing systems

Active Directory

End-user training

Education

Associates degree in computer science

1+ year IT support experience

Driver's license

Job description

Nexus Family Healing is seeking an IT Technician to join our team!

Our IT Tech provides remote and on-site technical installations, repairs, maintenance, and upgrades of hardware and/or software components to ensure optimal performance of systems.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Schedule/Location/Pay:

• Full-time onsite opportunity
• 900 189th Avenue NE, East Bethel, MN
• Monday through Friday schedule
• Pay Range: $25-28 hourly

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Continuous learning and training opportunities
• Advancement pathways and internal promotion
• And much more!

Primary responsibilities:

Assist in computer systems administration.

• Install, maintain, and troubleshoot computing hardware, software, and peripherals to include the imaging of computer resources utilizing the Nexus imaging tools.
• Assist the Nexus IT team in troubleshooting, as necessary, service outages, degradation of services, or disruptions.
• As directed, assist in maintaining and troubleshooting the technology services to include active directory, printing, data/file management, and other applicable services.
• As directed, implement standardization initiatives to ensure compliance with the Nexus Technology strategic direction.

Provide End-User Support and Training.

• Respond to end-user requests, incidents, questions, and other technology support requirements.
• Provide end-user training as necessary to ensure end-users are aware of the Nexus technology services and capabilities and the appropriate use of the services.
• Provide Tier I end-user deskside support for all Minnesota offices as necessary
• Maintain and manage ticketing platform (e.g. creating, updating, and resolving tickets, monitoring tickets assigned to the queue and processing first-in first-out based on priority, etc.)

Provide network support.

• Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s teleconferencing systems.
• Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s telephony equipment to include cellular devices.
• Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s network systems to include LAN, WAN, and WLAN
• As directed, install, maintain, and troubleshoot network associated hardware and software to include, firewalls, routers, switches, servers, wireless access points, etc. for all Minnesota offices.

Assist with administrative, logistic, and documentation support.

• Maintain documentation regarding allocation, lifecycle, and repair status of all IT assets.
• Participate in Nexus IT meetings and collaborate with the Nexus IT team to innovate and advance the capabilities of the organization.

Requirements:

Required Education and Licensure:

• Associates degree in computer science. In lieu of degree, may accept a combination of work-related experience and education.
• 1+ year experience supporting end users in an IT department.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Preferred Education and Experience:

• 2+ years’ experience supporting end users in an IT department or help desk environment.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Equal employment opportunity, including veterans and individuals with disabilities.