IT Technician

Dhantx; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flex Work: 4.5 or 4-Day Work Week

Paid Time Off + 12 Paid Holidays

Retirement Plan with Employer Contribution

Tuition Reimbursement

Employee Assistance Program

Medical, Dental and Vision Plans

Job summary

A regional housing solution organization in Dallas, Texas, seeks an IT Technician to provide desktop support to end-users and manage networked devices. The role involves installing and configuring hardware, assisting with on-prem and cloud services, and problem-solving issues related to software applications. Ideal candidates possess an Associates Degree in Information Technology, relevant experience, and necessary certifications. Competitive benefits include a flexible work schedule and health plans.

Qualifications

• Associates Degree in Information Technology or related field.
• Two (2) years of computer product support experience.
• A+ or MCP certification is required.

Responsibilities

• Installs and configures desktop support functions for end-users.
• Assists with on-prem and in-cloud services.
• Analyzes and resolves performance problems with application software.

Skills

Knowledge of computer hardware and software use

Ability to analyze hardware and software related malfunctions

Skill in operating and maintaining computer systems

Communicating clearly and professionally

Education

Associates Degree in Information Technology or related field

A+ or MCP certification

MCDST certificate to be obtained within 6 months

Job description

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DHA, Housing Solutions for North Texas

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the IT Technician, you play an important role in helping provide user desktop support and related peripherals for the end-users in all other remote offices.

Enjoy these benefits when you join the DHA team!

Flex Work: 4.5 or 4-Day Work Week

Paid Time Off + 12 Paid Holidays

Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan

Tuition Reimbursement

Employee Assistance Program: Financial, Legal, Mental Health and Counseling

Medical, Dental and Vision Plans

Section 125 Pre-Tax Cafeteria Plan

Health Savings and Flexible Spending Accounts

Term Life Insurance: Short- and Long-term Disability Plans

Key Responsibilities

• Installs, configures, tests, monitors and deploys stand-alone and networked thin clients, laptops, computers, and telephony devices and associated peripheral devices.
• Assists with management of on-prem and in-cloud services
• Provides desktop support functions to assist users with procedures, and use of desktop and laptop computers, printers, telephones, and related peripheral devices. Analyzes and resolves performance problems involving application software packages, not limited to operating systems and associated firmwares.
• Receives instruction or on-the-job training on basic structures of organization and any related technology updates.
• Assists in writing ITR routine checklists, procedures.
• Serves in a backup role for the Service Desk function as needed.

Knowledge and Skills for Success

A successful IT Technician has

• Knowledge of DHA organization, operations, policies and procedures.
• Knowledge of computer hardware and software use, installation, and configuration.
• Knowledge of techniques for setting up and testing PC operation and data communication systems.
• Knowledge of operation, maintenance and performance capabilities of hardware, software, mid-range, file server, PC operating systems and data communication systems and networks.
• Knowledge of security systems procedures and access controls.
• Knowledge of telecommunication equipment and peripheral devices.
• Knowledge of MDM deployment and management.
• Knowledge of licensing management and acquisition.
• Knowledge of Azure AD and O365.
• Ability to install, configure and test system and application level software and upgrades.
• Ability to analyze hardware and software related malfunctions and determining effective solutions.
• Skill in operating and maintaining computer and communication systems, and related peripheral equipment and devices.
• Communicating clearly and professionally, both verbally and in writing.
• The ability to interact effectively with diverse groups of people.

Qualifications

• Associates Degree in Information Technology or related field
• Two (2) years of computer product support experience
• Or an equivalent combination of education and experience
• A+ or MCP certification is required
• MCDST certificate is required within 6 months of employment

How to Apply

Applications must be submitted online by using the Apply button at the top of this page.

Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.

If you are interested in more than one open position at DHA, you must submit an application for each role.

The employment history section of the application must be completed. We cannot accept a resume as a substitute.

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual orientation, gender identity, genetic information, veteran status, familial status or age.

We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.

All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

Applicant Notice: Only one (1) position can be applied for on an application.

All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write “N/A” in that field.

A Resume will not be substituted for completing the Employment History section on the application. A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.