IT TECHNICIAN

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

401K with employer match

Meals provided

Paid time off

Job summary

Chukchansi Gold Resort & Casino in California seeks an IT Technician to support computer systems, peripherals, wiring, telecommunications and network equipment on site. You will assist end users and guests in a 24x7 environment, maintain security access, and ensure quality IT operations.

The role requires an Associate’s degree or equivalent, 2–4 years of related experience, strong communication, and familiarity with Windows 2000/XP and Active Directory. Basic networking knowledge is essential.

Qualifications

• Associate’s degree (A.A.) or equivalent in computer science or related area.
• Two to four years related experience and/or training; or an equivalent combination of education and experience.
• Must possess effective communication skills and be computer-literate, with strong troubleshooting and problem solving.
• Familiar with Windows 2000/XP OS and Active Directory; basic networking knowledge required.

Responsibilities

• Interacts effectively with guests and Team Members.
• Provides excellent customer service at all times.
• Maintains security levels and access rights for software and end-user PCs.
• Monitors systems and supports operations to ensure service quality.
• Coordinates workflow to support IT Department operations.
• Troubleshoots software and network issues; documents procedures.
• Contacts vendors for software/hardware issues as needed.

Skills

Customer service

Problem solving

Communication

Education

Associate's degree or equivalent

Tools

Windows 2000/XP

Active Directory

PC networking

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description: SUMMARY:

Responsible for the support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property. Supports end users and guests in a 24x7x365 environment with any problems on the above equipment and systems.

• Interacts effectively with the public and Team Members.
• Performs excellent customer service at all time.
• Maintains proper security levels and access rights for software and end user PC’s.
• Ensures the quality of systems operations in all areas of the company by communicating with all levels of systems users and offering direction and assistance as needed.
• Coordinates work flow to ensure effective overall operations in the I.T. Department.
• Consults with system users on specific project requirements, designating priority and scheduling project.
• Monitors all supported equipment, identifying potential problems and repairing same as needed.
• Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.
• Troubleshoots software and network issues.
• Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Maintains a working knowledge of all appropriate software and network applications.
• Contacts Vendors with regard to specific software, hardware or phone problems as needed or as requested by I.T. Director.
• Maintains a consistent and regular attendance record.
• Documents procedures to assist in the day-to-day functioning of the Network.
• Performs any reasonable company network or computer-related request made by management.
• May be used as an usher as needed by management for events.

SUPERVISORY RESPONSIBILITIES:

Although this position does not directly supervise any one person, the IT Technician indirectly supervises the activities of all system users on property.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: An Associate’s degree (A.A.) or equivalent from a two-year college or technical school in computer science or related area; two to four years related experience and/or training; or an equivalent combination of education and experience preferred. Experience in a computer support organization required. SPECIAL QUALIFICATIONS: Must possess effective communication skills and be computer-literate, with superior troubleshooting and problem solving skills. Must be able to work with specific computer software such as advanced features of Windows 2000 and XP OS, including Active Director. Must be familiar with PC and basic networking technology.

LANGUAGE SKILLS:

Ability to read, analyze and interpret simple documents, such as safety rules and regulations, technical procedure manuals, instructions and basic correspondence, reports and memos. Ability to respond to common inquiries or complaints from system users. Ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to sit, talk or hear. The Team Member is frequently required to stand or walk, and use hands to finger, handle or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The Team Member is frequently required to lift and/or move up to twenty-five pounds, occasionally lift and/or move up to fifty pounds and infrequently lift and/or move up to one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Team Member is frequently required to risk danger of electrical shock and/or radiation (from computers). The Team Member is occasionally required to work in high, precarious places in the installation of network or video cable in the ceiling. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

ABOUT

Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY! We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days.