IT Technician

AOC Metal Works - VA; Chester (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Salary & Benefits

Wellness & Community Initiatives

Job summary

AOC Metal Works - VA in Chester, VA is seeking an IT Technician to provide user support, maintain computer systems, and ensure reliable technology resources for daily operations. You will troubleshoot issues, install and configure hardware and software, manage user accounts, and support ongoing IT operations.

The role requires 1–3 years of IT support, knowledge of Windows and Microsoft 365, and familiarity with basic networking (TCP/IP, DNS, DHCP, VPNs).

Qualifications

• High school diploma or equivalent
• 1-3 years of IT support experience
• Knowledge of Windows operating systems and Microsoft 365
• Experience troubleshooting desktop, laptop, and printer issues
• Familiarity with networking concepts including TCP/IP, DNS, DHCP, and VPNs
• Strong problem-solving and customer service skills
• Excellent verbal and written communication abilities

Responsibilities

• Provide first and second-level technical support to end users.
• Diagnose and resolve hardware, software, network, and system issues.
• Respond to help desk tickets, phone calls, and email requests in a timely manner.
• Escalate complex technical issues when necessary.
• Install, configure, and deploy desktops, laptops, printers, mobile devices, and peripherals.
• Perform software installations, updates, and patches.
• Maintain inventory of IT equipment and software licenses.
• Coordinate hardware replacements and upgrades.
• Assist with LAN, wireless networks, and internet connectivity maintenance.
• Monitor system performance and troubleshoot connectivity issues.
• Support Microsoft 365, Active Directory, and other business applications.
• Perform routine system maintenance and updates.
• Create, modify, and disable user accounts and permissions.
• Follow cybersecurity best practices and company security policies.
• Assist with antivirus, endpoint protection, and patch management.
• Report and document security incidents and vulnerabilities.
• Maintain accurate records of support requests and resolutions.
• Develop and update technical documentation and user guides.
• Provide basic technology training and guidance to employees.
• Assist with IT projects and technology rollouts.

Skills

IT support

Windows

Microsoft 365

Networking basics

Customer service

Communication

Education

High school diploma or equivalent

Tools

Active Directory

Azure AD

Intune

VPNs

Printers

Job description

At AOC Metal Works, it is our policy to be number one in quality, delivery, and customer service. We strive to exceed our customers' expectations and promote through our continuous improvement efforts, while providing a safe and teamwork-based work environment.

What We Offer

Competitive Salary & Benefits

Wellness & Community Initiatives

Explore Opportunities

Position Summary

The IT Technician is responsible for providing technical support and maintaining the organization's computer systems, networks, hardware, and software. This role ensures that employees have reliable technology resources to perform their jobs efficiently. The IT Technician troubleshoots technical issues, installs and configures equipment, manages user accounts, and supports ongoing IT operations.

Key Responsibilities

Technical Support

• Provide first and second-level technical support to end users.
• Diagnose and resolve hardware, software, network, and system issues.
• Respond to help desk tickets, phone calls, and email requests in a timely manner.
• Escalate complex technical issues when necessary.

Hardware & Software Management

• Install, configure, and deploy desktops, laptops, printers, mobile devices, and peripherals.
• Perform software installations, updates, and patches.
• Maintain inventory of IT equipment and software licenses.
• Coordinate hardware replacements and upgrades.

Network & Systems Support

• Assist with the maintenance of local area networks (LAN), wireless networks, and internet connectivity.
• Monitor system performance and troubleshoot connectivity issues.
• Support Microsoft 365, Active Directory, and other business applications.
• Perform routine system maintenance and updates.

Security & Compliance

• Create, modify, and disable user accounts and permissions.
• Follow cybersecurity best practices and company security policies.
• Assist with antivirus, endpoint protection, and patch management.
• Report and document security incidents and vulnerabilities.

Documentation & Training

• Maintain accurate records of support requests and resolutions.
• Develop and update technical documentation and user guides.
• Provide basic technology training and guidance to employees.
• Assist with IT projects and technology rollouts.

Required Qualifications

• High school diploma or equivalent.
• 1-3 years of IT support experience.
• Knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting desktop, laptop, and printer issues.
• Familiarity with networking concepts including TCP/IP, DNS, DHCP, and VPNs.
• Strong problem-solving and customer service skills.
• Excellent verbal and written communication abilities.

Preferred Qualifications

• CompTIA A+, Network+, or Security+.
• Experience with Active Directory, Azure Active Directory, and Intune.
• Knowledge of endpoint management and cybersecurity best practices.
• Experience supporting enterprise environments and ticketing systems.
• Technical troubleshooting
• Time management
• Team collaboration
• Documentation and reporting
• Analytical thinking
• Adaptability and continuous learning

Physical Requirements

• Ability to lift and move computer equipment up to 30 pounds.
• Ability to work under desks, in server rooms, and in various office environments.
• Ability to sit, stand, and walk for extended periods as needed.