IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

Macpower Digital Assets Edge (MDA Edge); New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider seeks a Bilingual IT Technician to deliver technical support for office and retail teams. The ideal candidate will troubleshoot hardware/software issues and manage IT deployments. Strong problem-solving and customer service skills are essential. Location: New York City. This is a contract position with competitive pay: $31.00/hr.

Qualifications

• 2+ years of IT support experience preferred in office + retail environments.
• Hands-on experience with SAP & POS troubleshooting is a plus.
• CompTIA A+, Network+, or similar certifications are a plus.

Responsibilities

• Provide onsite IT support for office and retail staff.
• Troubleshoot desktops, laptops, printers, POS terminals.
• Set up, configure, and deploy new IT equipment.
• Diagnose and resolve POS system malfunctions.

Skills

Bilingual proficiency in Korean and English

IT support experience

Problem-solving skills

Customer-focused attitude

Familiarity with remote support tools

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

SAP

POS systems

Windows OS

macOS

Microsoft 365

Job description

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

3 days ago Be among the first 25 applicants

Macpower Digital Assets Edge (MDA Edge) provided pay range

This range is provided by Macpower Digital Assets Edge (MDA Edge). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $31.00/hr

Job Summary: We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for SAP, POS systems, networking, and end-user devices. This role requires strong problem-solving skills, technical expertise, and excellent customer service.

Key Responsibilities

• Provide onsite IT support for office and retail staff, resolving hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, phones, POS terminals, and peripherals.
• Set up, configure, and deploy new IT equipment (PCs, monitors, scanners, registers, etc.).
• Install, update, and maintain software, OS patches, and security updates.
• Assist with SAP-related issues (user access, printing errors, basic troubleshooting).
• Diagnose and resolve POS system malfunctions (receipt printers, barcode scanners, payment terminals).
• Ensure stable wired/wireless network connectivity across locations.
• Maintain IT asset inventory and keep documentation up to date.
• Support new hire onboarding & offboarding (account setup, hardware provisioning, access management).
• Manage and prioritize helpdesk tickets, escalating complex issues when necessary.
• Coordinate with vendors for equipment repairs and service requests.
  
  

Qualifications

Qualifications & Requirements:

• Bilingual proficiency in Korean and English (written & spoken).
• 2+ years of IT support experience, preferably in office + retail environments.
• Bachelor's degree in Computer Science, IT, or related field (preferred).
• Hands-on experience with SAP & POS troubleshooting (a plus, not required).
• Proficient in Windows OS, macOS, iOS, Microsoft 365, and basic networking.
• Familiarity with remote support tools, imaging software, and ticketing systems.
• Ability to lift/move equipment (up to 50 lbs).
• Strong problem-solving skills with the ability to diagnose root causes.
• Customer-focused attitude with excellent communication skills.
• CompTIA A+, Network+, or similar certifications (a plus).
• Must be available for onsite work at both office and retail locations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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