IT Technical Support Specialist III

Lensa; New York (NY); On-site; Full time

Job summary

A leading career site is seeking a Technical Support professional to provide on-site and remote assistance in New York. This role involves troubleshooting hardware and software issues, supporting various operating systems, and ensuring user satisfaction. Candidates should have a high school diploma and relevant experience, with opportunities for growth in a dynamic environment.

Benefits

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Qualifications

• 2-4 years of related experience required.
• Experience with ServiceNow or equivalent ticketing tool preferred.
• Understanding of Active Directory and IT infrastructure.

Responsibilities

• Provides on-site and remote technical support to end users.
• Troubleshoots hardware and software problems.
• Drives hardware delivery and setup.

Skills

Customer Service

Technical Support

Troubleshooting

Interpersonal Communication

Education

High School diploma or GED

Vocational or technical education

Tools

ServiceNow

Windows OS

Apple iOS

Networking

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Centene Corporation, is seeking professionals in Kew Gardens, NY. Apply via Lensa today!

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

***** Please note this position is onsite in the NY office 5 days a week*****

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist.
• Performs other duties as assigned
• Complies with all policies and standards
  
  

Education/Experience: Requires a High School diploma or GED.

Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience.

Vocation or technical education may include additional on-the-job training or continuous learning education

Technical Skills

One or more of the following skills are desired.

• Experience with ServiceNow or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS, Networking and Mobile Devices
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice
• Experience with A/V conferencing troubleshooting and equipment
  
  

Soft Skills

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
  
  

Pay Range: $26.50 - $47.59 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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