IT Technical Support Specialist

Speedrack Products Group, LTD; Walker (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k

ESOP

Health

Dental

Vision

Paid Time Off

Educational Assistance

Pet Insurance

Identity Theft

AFLAC plans

Job summary

Speedrack Products Group LTD in Walker, MI is seeking an IT Technical Support Specialist to provide hands-on end-user support, manage Windows 10/11 devices, and help maintain our network. The role requires strong problem solving and excellent customer service, with duties including onboarding new employees and travel within the state.

You will preconfigure laptops, install printers, and liaise with vendors, while working independently in a collaborative, ownership‑driven environment.

Qualifications

• Strong problem-solving abilities and customer service skills.
• Ability to work independently.
• Some in-state travel may be required.

Responsibilities

• Preconfigure end user laptops and workstations
• Install/troubleshoot network printers
• Interact with vendor technical support
• Must be self-motivated and capable of working independently
• Maintain regular attendance at the worksite, including mandatory overtime
• Understand and comply with all company policies and standards
• Maintain professional conduct with coworkers, customers and vendors
• Meet productivity, quality, accuracy and performance standards
• Support the company mission, vision and values
• Perform other duties as required by the job function

Skills

Problem solving

Customer service

Independent worker

Education

Degree/Certs/Experience

Tools

Active Directory

DNS/DHCP

VMware vSphere

Microsoft 365

Microsoft Admin Portal

Barracuda ESS

Job description

Speedrack Products Group LTD, 3060 S Industrial Drive NW, Walker, Michigan, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM

At Speedrack, you're not just an employee - you're an owner. Since 2023, we've been 100% employee-owned, which means everyone here has a real stake in our success. Fewer than 1 in 200 American companies can say the same.

Ownership matters. It drives collaboration, innovation and pride in everything we do. When you join Speedrack, you join a team that's invested in each other and in the future we're building together.

We also believe in giving back. Through our Speedrack Serves initiative, employee owners strengthen the communities where we live and work. Every team member is encouraged to participate, with up to 16 hours of paid volunteer time each year for company-sponsored volunteering.

We know the value of balance. From team-building events to training opportunities to company-wide celebrations, we create opportunities to connect, recharge, and have fun together.

Our culture blends hard work with teamwork, collaboration with innovation, and purpose with pride.

At Speedrack, you'll find more than a job - you'll find ownership, community, and a team that works hard and plays hard together.

IT Technical Support Specialist

Job Summary

The IT Technical Support Specialist will provide hands‑on technical assistance to end users while supporting our expanding network infrastructure. This role involves maintaining and troubleshooting Windows 10/11 systems, configuring workstations and laptops, onboarding new employees, and ensuring the smooth operation of desktop applications, network printers, and cabling. The ideal candidate will demonstrate strong problem‑solving abilities, excellent customer service skills, and the capability to work independently. Some in‑state travel is required.

Essential Functions and Responsibilities

• Preconfigure end user laptops and workstations
• Install/troubleshoot network printers
• Interact with vendor technical support
• Must be self‑motivated and capable of working independently
• Maintain regular, reliable and punctual attendance at the worksite for the duration of scheduled shifts, including mandatory overtime
• Understand and comply with all company policies, procedures, rules and standards
• Maintain professional, cooperative, respectful and ethical conduct when interacting with coworkers, customers, vendors and the public
• Meet established productivity, quality, accuracy and performance standards while completing assigned work in a timely manner
• Effectively and consistently support the company mission, vision and values
• Responsible for all other duties, procedures and instructions as required by the job function, or as assigned, to meet organizational needs

Qualifications

Education and Experience

• Degree or certifications or experience shall be considered
• 3-5 years’ experience as a technical support specialist

Skills and Abilities

• Microsoft Active Directory
• DNS/DHCP
• VmWare vSphere
• Microsoft M365 suite
• Microsoft Administration Portal
• Barracuda ESS

Certifications or Licenses

• None

Working Conditions

This position primarily operates in a professional office setting. This role may occasionally travel for business purposes.

• Physical Requirements:
  • Regularly required to sit, stand, walk, talk and hear
  • Must be able to lift and carry up to 20 pounds occasionally
  • Ability to operate office equipment
• Work Schedule:
  • The standard work schedule is Monday through Friday, 8:00 a.m.-5:00 p.m. with occasional evening or weekend work as needed to meet deadlines or attend events
  • Work schedules may vary based on position/department
  • Travel: up to 10%

This job description is not an exhaustive list of all responsibilities, duties, and skills required of personnel in this position and may be subject to change as necessary.

Benefits include 401k, ESOP, Life AD&D, Health, Dental, Vision, STD, LTD, Paid Time Off, Paid Parental Leave, Educational Assistance, Identity Theft, Medical and Dependent Care FSAs, Voluntary Life AD&D, Pet Insurance and AFLAC plans.

Speedrack Products Group LTD, 3060 S Industrial Drive NW, Walker, Michigan, United States of America