IT Technical Support Specialist

Discovery Cube; United States; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K with up to 4% match

Free general admission tickets per yr

Job summary

Discovery Cube is seeking an IT Technical Support Specialist to support staff and interactive exhibits. You will troubleshoot hardware, software, and networking, set up new employees on Office 365, and assist with AV issues in conference spaces and events.

The role involves maintaining exhibits and back-office IT, coordinating with teams on projects, and ensuring systems are up to date with vendor-supplied patches.

Qualifications

• Minimum 2+ years in a hands-on user support/help desk environment.
• Knowledge of Mac, Windows OS and Office 365.

Responsibilities

• Respond to support issues for museum floor and back office staff.
• Troubleshoot hardware, software, and escalate to IT/vendor as needed.
• Update computer systems and networks.
• Set up new employees on Office products/accounts.
• Coordinate IT projects with different teams.
• Install and maintain new hardware/software.
• Provision and deactivate user accounts in Office 365.
• Assist staff with AV troubleshooting in conference rooms and event spaces.
• Maintain AV equipment including cameras, TVs, projectors.
• Ensure helpdesk tickets are closed promptly.

Skills

Mac OS

Windows OS

Office 365

Education

Bachelor's degree in electronics engineering, computer science or related degree

Tools

Galaxy POS

Job description

Position

Under the direction of the IT Director, the IT Technical Support Specialist supports the systems and software that enables the museum staff to efficiently and effectively accomplish daily operations. The Technical Support Specialist is responsible for the troubleshooting, maintenance, and support in the technological underpinnings for interactive exhibits, facility, point-of-sale, and back office needs. This position requires in-depth knowledge of computer software & hardware, audio / video hardware, wired and wireless networking.

Responsibilities

• Respond to support issues and requests for both museum floor and back office staff, ensuring efficient resolution of issues and accurate documentation of solutions
• Troubleshoot a wide range of technical issues across hardware systems and applications, and escalation calls as needed to IT staff or the appropriate vendor
• Updating computer systems and networks
• Maintaining working knowledge of technical problems, software issues
• Setting up new employees on Office products/accounts
• Researching further information about prospective new software and hardware
• Coordinate with different teams/departments on IT projects
• Install and maintain new hardware/Software
• Replacing damaged hardware and software components
• Provision, update, and deactivate user accounts in Office 365
• Assists staff with troubleshooting audio/visual issues in conference rooms and event spaces as needed
• Maintain all audio and visual equipment including security cameras, TVs, projectors and amplifiers
• Work well with other departments to ensure that all IT needs are met
• Update the helpdesk, ensure tickets are closed in a timely manner
• Prepare and adhere to current Systems documentation, policies and procedures that are consistent with industry best practices
• Maintain and verify that all computer systems, desktop/laptop computers are maintained with the latest software updates, patches, and fixes required by the IT vendors to maintain support
• Ensure all exhibit systems are backed up and that restoration procedures are maintained and tested to ensure 100% recoverability
• Ensure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc. are clean and operational at all times
• Performs other duties as assigned

Experience and Qualifications

• Minimum 2+ years of working in a hands-on user support/help desk environment preferred
• Bachelor’s degree in electronics engineering, computer science or related degree preferred

Additional Qualifications

• Must be adaptable and able to respond to last minute changes
• Ability to work independently
• Ability to communicate technical ideas in easy-to-understand language and speak effectively one-on-one and in front of groups
• Team oriented, with strong interpersonal skills, and ability to work successfully with others
• Self-motivated, detail-oriented, and have excellent analytical, problem solving, and documentation skills
• Knowledge of Mac, Microsoft Office 365 and Windows operating systems
• Ability to operate hand tools
• Ability to effectively multitask and prioritize tasks in fast-paced environment
• Ability to work under pressure and meet deadlines
• An aptitude for solving technical problems
• Excellent verbal and written communication skills
• Previous experience in Galaxy (Point of Sale) desired

Work Environment

Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum to perform work.

Schedule

• 8-hour shift, 5 days per week
• Ability to work a flexible schedule which includes evenings, weekends and holidays is required

What’s In It For You

• Medical, dental and vision insurance
• Optional supplemental insurance coverage
• 401K with up to 4% match after one year for full-time employees
• 14 Free general admission tickets per year
• 4 Bubblefest tickets plus admission
• 10% of on-site dining and shopping discount
• Employee discounts through ADP
• Accrued paid time off for full-time employees
• 10 paid company holidays

Compensation

Compensation

Compensation

$22—$27 USD

Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.